Thena Support vs Gladly: Which Should You Choose in 2026?
Choosing between Thena Support and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Best for you if:
- • Unifies B2B customer support across Slack, email, and chat.
- • Leverages AI for ticket automation, routing, and agent assistance.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Thena Support |  Gladly |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | 82/100 |
| Feature | Thena Support | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Success | Help DeskCall Center |
How Thena Support and Gladly Compare
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Paid
Gladly
Customer service platform focused on people
Paid · 82/100 score
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Gladly scores 82/100. Thena Support is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Thena Support
The Bottom Line
Gladly (82/100) is our pick.
Frequently Asked Questions
Is Thena Support or Gladly better?
Gladly scores 82/100 in our evaluation. Both are paid.
What are Thena Support and Gladly used for?
Thena Support: AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.. Gladly: Customer service platform focused on people.
What does Thena Support cost vs Gladly?
Thena Support is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.