Thena Support vs Kustomer: Which Should You Choose in 2026?
Choosing between Thena Support and Kustomer comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Best for you if:
- • You need help desk features specifically
- • Unifies B2B customer support across Slack, email, and chat.
- • Leverages AI for ticket automation, routing, and agent assistance.
Kustomer
Customer service CRM platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
| At a Glance |  Thena Support |  Kustomer |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Live Chat |
Rating | —/100 | 83/100 |
| Feature | Thena Support | Kustomer |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Success | Live ChatCustomer Success |
How Thena Support and Kustomer Compare
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Paid
Kustomer
Customer service CRM platform
Paid · 83/100 score
Thena Support is a help desk tool. Kustomer is in live chat.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Kustomer
Want the highest-rated option?
Kustomer scores 83/100. Thena Support is unrated.
Go with: Kustomer
Value user reviews?
Neither has user reviews yet.
Go with: Kustomer
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Thena Support is a help desk tool. Kustomer is in live chat. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Kustomer
- Higher score: 83/100 vs unrated
- Our pick for this comparison
Thena Support
- Better fit for help desk
The Bottom Line
Kustomer (83/100) is our pick.
Frequently Asked Questions
Is Thena Support or Kustomer better?
Kustomer scores 83/100 in our evaluation. Both are paid.
What are Thena Support and Kustomer used for?
Thena Support: AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.. Kustomer: Customer service CRM platform.
What does Thena Support cost vs Kustomer?
Thena Support is a paid tool. Kustomer is a paid tool. Visit their websites for detailed pricing.