How does FlowForma ensure compliance and auditability for regulated industries like healthcare or finance?
FlowForma defines processes with clear stages, steps, roles, rules, and approvals, ensuring every action is visible and auditable. This structured approach, combined with governance features, helps maintain control, compliance, and provides a complete audit trail for all process activities.
Can FlowForma integrate with existing enterprise systems beyond SharePoint, and what kind of integrations are supported?
Yes, FlowForma offers advanced integrations. While SharePoint integration is standard, the platform supports connecting with other systems to keep stakeholders informed and data synchronized. Specific integration capabilities are often tailored to customer needs and can be discussed during the onboarding or sales process.
What is the 'SureStart Onboarding Programme' and how does it accelerate getting processes live?
The SureStart Onboarding Programme is a dedicated service included with each pricing tier. Solutions Experts work with your team to define, map, and configure your first processes using the no-code platform, guiding you through best practices and validating the setup. This collaborative approach aims to get your initial processes live within a few weeks and enable your team to manage them independently.
How does FlowForma's AI suite, including Copilot and AI Agents, specifically enhance process automation for users?
The FlowForma AI suite, available as an add-on, integrates tools like FlowForma Copilot, AI Agents, and AI Assistants. These AI capabilities are designed to enhance process intelligence, automate decision-making, assist users in process execution, and provide insights to optimize workflows, making processes more efficient and adaptive.
What is the difference between 'Core Product Support' and 'Advisory Services' or 'Premium Support'?
Core Product Support, included with the standard license, covers regular feature updates, bug fixes, and general technical support under a defined SLA. Advisory Services is a premium add-on providing direct access to FlowForma experts for ongoing enablement, best-practice guidance, and support. Premium Support or Consultancy Days are additional paid services for more advanced needs like bespoke configuration, custom development, or environment support.
Is there a limit to the complexity or number of steps a single process can have within FlowForma?
FlowForma is designed to handle complete end-to-end processes, regardless of complexity. A process is defined by stages, steps, forms, roles, rules, and approvals. The platform allows for intricate logic, branching paths, and escalations, enabling organizations to digitize and standardize even highly complex workflows without writing code.