JitBit Helpdesk
UnclaimedSecure, email-first ticketing software for IT teams, available self-hosted or as SaaS.
Visit WebsiteTL;DR - JitBit Helpdesk
- Email-first ticketing system for IT and customer support teams.
- Offers both self-hosted and SaaS deployment options.
- Includes automation, asset management, knowledge base, and integrations with IT infrastructure.
Pricing: Paid only
Best for: Enterprises & pros
Pricing
Paid
JitBit Helpdesk offers paid plans. Visit their website for current pricing details.
About JitBit Helpdesk
Jitbit Helpdesk is a robust ticketing system designed for IT teams and customer service, offering both cloud-hosted (SaaS) and on-premise deployment options. It specializes in two-way email ticketing, automatically converting incoming emails into structured tickets and routing notifications. The system aims to streamline support operations by providing tools for painless ticket management, incident tracking, and collaboration, built by founders with a technical helpdesk background.
The platform includes essential features like asset management, a knowledge base, time tracking, and powerful automation rules. It integrates with existing IT infrastructure such as Active Directory, MS Exchange, O365, JIRA, and GitHub. With native mobile apps, real-time updates, and a clean UI, Jitbit Helpdesk helps teams manage support requests efficiently, track performance, and automate routine tasks, reducing the burden of cluttered enterprise software.
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JitBit Helpdesk FAQ
Jitbit Helpdesk is a secure, email-first ticketing system designed for IT teams and customer service. It converts support requests from various channels (email, chat, portal) into structured tickets, enabling tracking, management, and collaboration. It's available as a cloud-hosted SaaS or a self-hosted solution.
For the self-hosted version, pricing is a one-time perpetual license: Small ($2199 for 10 agents), Company ($3799 for 20 agents), and Enterprise ($6499 for unlimited agents). These include 1 year of free upgrades. The SaaS version costs $24 per month per agent.
No, Jitbit Helpdesk is not free. It offers paid plans for both its self-hosted and SaaS versions. There is no mention of a free tier or free trial, though a 'Try online' option is available, suggesting a trial period.
Jitbit Helpdesk is primarily designed for IT teams, sysadmins, IT managers, and customer support teams. It caters to businesses of all sizes, from small to enterprise-scale, that need to manage internal IT support or external customer service requests efficiently.