Pega Platform
UnclaimedBuild, change, and scale enterprise workflows with AI-powered agility and unified experiences.
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TL;DR - Pega Platform
- Low-code platform for building and scaling enterprise workflows.
- Leverages AI and automation to unify experiences and optimize operations.
- Accelerates application development and time to market for large organizations.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly accelerates development time (up to 7.8x faster with AI)
- Unifies disparate systems and processes, breaking down silos
- Empowers both technical and business users with low-code capabilities
- Provides comprehensive AI-powered assistance and automation across various functions
- Designed for enterprise-scale agility and adaptability to change
Cons
- Requires significant investment in training and implementation for complex enterprise environments
- May have a steeper learning curve for users unfamiliar with process-driven development
- Specific pricing details are not publicly available, indicating a potentially high cost for large enterprises
Key Features
AI-infused low-code development environmentWorkflow orchestration across systems and peopleReal-time performance insights and dashboardsAI-powered decisioning and business logic automationUnified employee worklist across enterprise systemsDesign agents for rapid transformationConversation agents for 24/7 self-serviceAutomation agents for end-to-end customer journeys
Pricing Plans
Pega Platform
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- Build, change, and scale workflows
- Route and prioritize work based on skill, needs, SLA
- Real-time insight into team performance (charts, dashboards, KPIs)
- Identify and resolve process bottlenecks
- Orchestrates work across people and systems (front- and back-office)
- Automating work and decisions
- Seamless self-service for customers
- AI and automation for agents
- Single, prioritized worklist for employees
- AI-powered guidance and answers for employees
- Simplified, intuitive UX for employees
- Accelerate time to market with Blueprint
- Collaborate seamlessly, jumpstart development
- AI-infused low-code environment
- Create and manage apps for different lines of business, products, and geographies
- Harness agentic AI with predictability and governance
- Design agents embedded across Pega Blueprint
- Conversation agents for 24/7 self-service
- Automation agents for end-to-end customer journeys
- Knowledge Agents for employee info
- Coach agents for employee productivity
- Orchestrates work across people and systems
- Streamline and automate business processes
- AI-powered decisioning and business logic
- Intuitive desktop unifying assignments
- Universal framework for reuse and rapid development
- Integrations
- DevOps
- Cloud
- Security
About Pega Platform
By Toolradar Team·
Pega Platform is a comprehensive low-code development platform designed to help large organizations build, deploy, and manage complex business applications and workflows. It empowers operations leaders, contact center leaders, employees, and developers to streamline processes, automate decisions, and unify experiences across the enterprise. By leveraging AI and automation, Pega Platform enables rapid adaptation to change, accelerates time to market for new applications, and optimizes operational efficiency.
The platform focuses on orchestrating work across diverse systems and people, breaking down silos, and providing end-to-end visibility. It offers a powerful AI-infused low-code environment that fosters collaboration and reuse, allowing teams to quickly create and manage applications for various lines of business and geographies. Pega Platform also integrates advanced 'agentic AI' capabilities, including design agents, conversation agents, automation agents, knowledge agents, and coach agents, to further enhance productivity, customer self-service, and employee guidance.
How we evaluate tools →Source: pega.com
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Pega Platform FAQ
How does Pega Platform's 'agentic AI' differ from traditional AI solutions in workflow automation?
Pega Platform's agentic AI integrates specialized agents like Design, Conversation, Automation, Knowledge, and Coach agents directly into workflows. This allows for predictable and governed AI application, enabling rapid transformation through embedded design assistance, 24/7 customer self-service, automated journey orchestration, real-time employee information, and always-on guidance, rather than just general AI capabilities.
Can Pega Platform integrate with existing legacy systems without requiring data migration?
Yes, Pega Platform is designed to integrate with existing systems and data sources, allowing organizations to leave their current infrastructure in place. It orchestrates work across these systems, unifying applications and eliminating silos without requiring disruptive data migration, ensuring end-to-end visibility and process flow.
What specific benefits does the 'Blueprint' feature offer to developers for accelerating time to market?
Blueprint empowers developers to reimagine and build workflows faster by facilitating seamless collaboration and jumpstarting development. It helps eliminate the need for extensive translation of requirements, allowing for quicker design and go-live of new applications and processes within the low-code environment.
How does Pega Platform ensure that employees are working on the 'right thing at the right time' across diverse applications?
Pega Platform routes and prioritizes work based on factors like skill, needs, and Service Level Agreements (SLAs) across all applications. It unifies assignments from various enterprise systems into a single, prioritized worklist for each employee, ensuring focus on the most critical tasks and optimizing operational efficiency.
What is the role of 'Workforce Intelligence' within Pega Platform, and how does it contribute to productivity?
Workforce Intelligence increases productivity by analyzing employee activity and technology usage. This capability provides insights into how work is being performed, helping identify areas for improvement, optimize processes, and ultimately make employees more efficient by understanding their interactions with systems and tasks.
Source: pega.com