Sorted Delivery

Name: Sorted Delivery
Brand: Sorted
Rating: 4.8 (4 reviews)

Optimize delivery operations and enhance customer experience with intelligent carrier management and real-time tracking.

Logistics & Operations E-commerce Shipping & Fulfillment

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Reviews onCapterra

4 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Reduces shipping costs through optimized carrier allocation

Biggest con

Pricing model based on 'Action Transaction Units' may require careful integration optimization to manage costs

TL;DR - Sorted Delivery

Automates carrier allocation to optimize shipping costs and efficiency.
Provides real-time, branded package tracking and customer communication.
Centralizes carrier management and offers complete delivery visibility.

Pricing: Paid only

Best for: Enterprises & pros

What is Sorted Delivery?

Editorial review

Sorted Delivery is a comprehensive platform designed for retailers and brands to manage and optimize their shipping and post-purchase delivery experiences. It provides tools for automated carrier allocation, real-time package tracking, and branded customer communications. The platform aims to reduce shipping costs, improve delivery efficiency, and enhance customer satisfaction by offering complete visibility and control over the entire delivery journey. This solution is ideal for B2C and B2B retailers, omnichannel businesses, and D2C brands looking to scale their operations globally while maintaining a high level of customer experience. By centralizing carrier integrations and automating workflows, Sorted helps businesses reduce support tickets related to delivery inquiries and proactively address potential issues, ultimately building customer loyalty.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcesorted.com ↗

Pros & Cons

Pros

Reduces shipping costs through optimized carrier allocation
Improves customer satisfaction with proactive, branded delivery communications
Streamlines carrier management by centralizing integrations
Provides comprehensive visibility into delivery status and performance
Supports scaling D2C and omnichannel operations

Cons

Pricing model based on 'Action Transaction Units' may require careful integration optimization to manage costs
Requires integration with existing systems, which may involve development effort

Ratings Across the Web

4.8(4 reviews)

Capterra4 reviews

4.8/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Automated, rules-based carrier allocationCentralized carrier integrationsReal-time package tracking visibilityOn-brand email and SMS customer delivery updatesEarly identification of delivery issuesShipment management across multiple locations and brandsAutomated shipping labels and customs documentation generationPerformance tracking and cost analytics for shipping operations

Pricing Plans

Custom

Action Transaction Unit (ATU) model
Charges on consumption
Optimised integrations lead to lower costs
API calls, webhooks, tracking notifications, orchestration tasks

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Reviews

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Best Sorted Delivery Alternatives

Top alternatives based on features, pricing, and user needs.

ShipStationPaid

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SendcloudFreemium

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Sorted Delivery FAQ

How does Sorted's 'Action Transaction Unit' (ATU) pricing model benefit businesses with optimized integrations?

The ATU model charges based on real system activity, meaning that customers with well-optimized integrations, fewer redundant API calls, and smarter workflows will naturally consume fewer ATUs. This results in lower costs without compromising capability or scale, effectively rewarding efficient system usage.

Can Sorted manage shipments originating from various fulfillment points, such as warehouses, stores, and drop-ship partners?

Yes, Sorted is designed to enable fulfillment from multiple locations including warehouses, physical stores, and drop-ship partners. It allows businesses to manage and route shipments from all these sources through a single, centralized platform, supporting order splitting and routing to meet demand.

What kind of support does Sorted offer for integrating with its platform and managing ongoing operations?

Sorted provides an API-first technology for flexible integration and offers UI and reporting tools to all customers. Additionally, each customer receives a dedicated account manager to support them throughout their delivery experience journey and to gather feedback for continuous product improvement.

How does Sorted help reduce 'Where Is My Order' (WISMO) and 'Where Is My Return' (WISMR) inquiries?

Sorted addresses high WISMO/WISMR volumes by providing real-time tracking visibility and sending on-brand email and SMS updates to customers. This proactive communication keeps customers informed about their delivery status, reducing the need for them to contact support.

Does Sorted assist with international shipping requirements like customs documentation?

Yes, Sorted automates the generation of customs documentation and allows for printing of carrier and internationally compliant labels. This saves time and effort by eliminating the need to request these documents directly from individual carriers.

Source: sorted.com

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