Upper
UnclaimedAdaptive route optimization and management software that keeps operations running smoothly, even when plans change.
Visit WebsiteTL;DR - Upper
- Optimizes multi-stop routes in seconds using AI, reducing miles and fuel.
- Adapts instantly to mid-day changes with drag-and-drop re-optimization and real-time driver app updates.
- Provides real-time GPS tracking, customer ETA updates, and digital proof of delivery.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
Pros & Cons
Pros
- Adapts instantly to changes, preventing replanning from scratch.
- Significantly reduces route planning time from hours to minutes.
- Provides real-time visibility and control over ongoing operations.
- Enhances driver adherence to routes through a user-friendly app.
- Offers clear pricing and essential features without complicated setups.
Cons
- Specific pricing tiers and detailed feature breakdown per tier are not explicitly detailed.
- The extent of customization for reports and analytics is not fully described.
- Does not specify if the driver app is available on both iOS and Android.
Ratings Across the Web
4.7(51 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered multi-stop route optimizationReal-time route adaptation and re-optimization (drag & drop)Driver mobile application with turn-by-turn directions and real-time updatesLive GPS tracking for drivers and automatic customer ETA updatesDigital proof of delivery (photo, signature, timestamps, notes, GPS)Recurring job scheduling and territory managementExcel & CSV import for stopsTime windows & delivery slots
Pricing Plans
Free TrialStarter
$40/user/mo
- 250 stops per route
- Route optimization
- Driver app (iOS/Android)
- Exec/CSV import
- Route history
- Basic reports
- Email support
Professional
$48/user/mo
- Everything in Starter +
- 500 stops per route
- Live GPS tracking
- Proof of delivery
- Customer notifications
- Time windows
- Recurring routes
- Custom fields
- Territory mgmt
- Priority support
- Vehicle Profile Optimize
Optimize
$71/user/mo
- Everything in Professional +
- 1,500 stops per route
- AI driver assignment
- Optimize for time/distance/workload
- Live chat
- Vehicle loading instructions
- Driver hours tracking
- Avoidance zones
- Business rules
- Route compliance
Enterprise
Contact Us
- Everything in Optimize +
- 3,000+ stops per route
- API & Webhooks
- Custom integrations
- Dedicated success manager
- Custom onboarding
- SLAs
What is Upper?
Upper is a dynamic route optimization and management software designed for businesses that require efficient and adaptable routing for their operations. Unlike traditional route planning tools that break down with unexpected changes, Upper is built to adapt in real-time to real-world scenarios such as driver call-ins, customer reschedules, or traffic shifts.
It caters to a wide range of industries including last-mile delivery, waste management, food & beverage, HVAC, medical & healthcare, logistics, and various service providers. The software helps businesses reduce fuel costs, minimize mileage, and improve delivery efficiency by providing AI-powered multi-stop route optimization, real-time tracking, and proof of delivery features.
Upper's core value lies in its ability to provide continuous operational control and visibility. It simplifies complex routing tasks, reduces planning time from hours to minutes, and ensures drivers follow optimized routes, ultimately leading to increased productivity and customer satisfaction.
Reviews
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Upper FAQ
How does Upper's AI route optimization engine determine the minimum number of drivers required for a given set of stops?
Upper's AI engine analyzes the uploaded stops, considering factors like location, time windows, vehicle capacity, and driver availability, to not only build the most efficient routes but also intelligently calculate the optimal number of drivers needed to complete those routes effectively.
When a customer reschedules or a driver calls in sick, how quickly do changes made in the Upper dashboard reflect on the driver's mobile app?
Changes made in the Upper dashboard, such as moving stops between drivers or adjusting schedules, sync instantly to the driver's mobile app. This eliminates the need for re-uploading or manual communication, ensuring drivers always have the most current route information.
Can Upper handle complex routing constraints like specific driver assignments to zones or varying service times for different types of stops?
Yes, Upper allows you to define various constraints including customer time windows, flagging VIP stops for priority, setting vehicle capacity limits, assigning drivers to specific zones, and customizing service durations per stop. Routes are then optimized based on these rules, not generic defaults.
How does Upper's proof of delivery system help in resolving customer disputes, and what information is captured?
Upper's proof of delivery system captures photos and signatures at every stop, along with timestamps, notes, and GPS location, all stored automatically. This comprehensive digital record can be searched and retrieved in seconds, providing irrefutable evidence to resolve any delivery disputes.
Beyond Shopify and WooCommerce, are there other e-commerce or CRM platforms that Upper integrates with for direct order import?
Upper explicitly mentions direct integrations with Shopify and WooCommerce for importing orders. While API access is available, specific additional direct e-commerce or CRM platform integrations are not detailed.
For businesses with recurring service routes, how does Upper simplify the weekly or monthly planning process compared to manual methods?
Upper allows businesses to save contacts, create recurring route templates, and manage territories within the platform. Users can set time windows, service frequency, and driver assignments, eliminating the need to rebuild routes from scratch every week and significantly streamlining recurring job scheduling.
Source: upperinc.com