Chatwoot vs LiveHelpNow: Which Should You Choose in 2026?
Choosing between Chatwoot and LiveHelpNow comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need crm features specifically
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Best for you if:
- • You need help desk features specifically
- • Omnichannel support for live chat, SMS, email, and social media.
- • AI-powered chatbots and knowledge base automation for 24/7 support.
| At a Glance |  Chatwoot |  LiveHelpNow |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | CRM | Help Desk |
Rating | 83/100 | —/100 |
| Feature | Chatwoot | LiveHelpNow |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 83 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMHelp Desk | Help DeskLive Chat |
How Chatwoot and LiveHelpNow Compare
Chatwoot
Open source customer engagement
Free tier available · 83/100 score
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Free tier available
Chatwoot is a crm tool. LiveHelpNow is in help desk.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Chatwoot
Want the highest-rated option?
Chatwoot scores 83/100. LiveHelpNow is unrated.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Chatwoot
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Chatwoot is a crm tool. LiveHelpNow is in help desk. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Chatwoot
- Higher score: 83/100 vs unrated
- Free tier available
- Our pick for this comparison
LiveHelpNow
- Better fit for help desk
The Bottom Line
Chatwoot (83/100) is our pick.
Frequently Asked Questions
Is Chatwoot or LiveHelpNow better?
Chatwoot scores 83/100 in our evaluation. Both are freemium.
What are Chatwoot and LiveHelpNow used for?
Chatwoot: Open source customer engagement. LiveHelpNow: Omnichannel support software to transform customer service and empower agents..
What does Chatwoot cost vs LiveHelpNow?
Chatwoot is freemium (free tier + paid plans). LiveHelpNow is freemium (free tier + paid plans). Visit their websites for detailed pricing.