Fireflies.ai vs Dialpad: Which Should You Choose in 2026?
Choosing between Fireflies.ai and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Fireflies.ai
AI meeting transcription and search
Best for you if:
- • Fireflies.ai is an AI meeting assistant that records, transcribes, and summarizes calls
- • It integrates with Zoom, Teams, and Google Meet to capture action items automatically
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Fireflies.ai |  Dialpad |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Transcription | Transcription |
Rating | 84/100 | 84/100 |
| Feature | Fireflies.ai | Dialpad |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 84 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | TranscriptionMeeting Scheduling | TranscriptionCall Center |
How Fireflies.ai and Dialpad Compare
Fireflies.ai
AI meeting transcription and search
Free tier available · 84/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Fireflies.ai
Want the highest-rated option?
Fireflies.ai: 84/100. Dialpad: 84/100.
Go with: Fireflies.ai
Value user reviews?
Neither has user reviews yet.
Go with: Fireflies.ai
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are transcription tools. Compare their specific features to decide.
How important are ratings?
Both score 84/100.
Key Takeaways
Fireflies.ai
- Free tier available
- Our pick for this comparison
Dialpad
The Bottom Line
Fireflies.ai (84/100) is our pick.
Frequently Asked Questions
Is Fireflies.ai or Dialpad better?
Fireflies.ai scores 84/100 in our evaluation. Both are freemium.
What are Fireflies.ai and Dialpad used for?
Fireflies.ai: AI meeting transcription and search. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Fireflies.ai cost vs Dialpad?
Fireflies.ai is freemium (free tier + paid plans). Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.