HubSpot Chat vs Chatwoot: Which Should You Choose in 2026?
Choosing between HubSpot Chat and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
HubSpot Chat
Engage website visitors in real time to convert leads, close deals, and provide better customer support.
Best for you if:
- • You need sales engagement features specifically
- • Connect with website visitors in real-time for sales and support.
- • Automate conversations with a free, no-code chatbot builder.
Chatwoot
Open source customer engagement
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need crm features specifically
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
| At a Glance |  HubSpot Chat |  Chatwoot |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Sales Engagement | CRM |
Rating | —/100 | 83/100 |
| Feature | HubSpot Chat | Chatwoot |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Sales EngagementHelp Desk | CRMHelp Desk |
How HubSpot Chat and Chatwoot Compare
HubSpot Chat
Engage website visitors in real time to convert leads, close deals, and provide better customer support.
Free tier available
Chatwoot
Open source customer engagement
Free tier available · 83/100 score
HubSpot Chat is a sales engagement tool. Chatwoot is in crm.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: HubSpot Chat
Want the highest-rated option?
Chatwoot scores 83/100. HubSpot Chat is unrated.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Chatwoot
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
HubSpot Chat is a sales engagement tool. Chatwoot is in crm. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Chatwoot
- Higher score: 83/100 vs unrated
- Free tier available
- Our pick for this comparison
HubSpot Chat
- Better fit for sales engagement
The Bottom Line
Chatwoot (83/100) is our pick.
Frequently Asked Questions
Is HubSpot Chat or Chatwoot better?
Chatwoot scores 83/100 in our evaluation. Both are freemium.
What are HubSpot Chat and Chatwoot used for?
HubSpot Chat: Engage website visitors in real time to convert leads, close deals, and provide better customer support.. Chatwoot: Open source customer engagement.
What does HubSpot Chat cost vs Chatwoot?
HubSpot Chat is freemium (free tier + paid plans). Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.