HubSpot Chat vs Gladly: Which Should You Choose in 2026?
Choosing between HubSpot Chat and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
HubSpot Chat
Engage website visitors in real time to convert leads, close deals, and provide better customer support.
Best for you if:
- • You want to try before committing
- • You need sales engagement features specifically
- • Connect with website visitors in real-time for sales and support.
- • Automate conversations with a free, no-code chatbot builder.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • You need help desk features specifically
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  HubSpot Chat |  Gladly |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Sales Engagement | Help Desk |
Rating | —/100 | 82/100 |
| Feature | HubSpot Chat | Gladly |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Sales EngagementHelp Desk | Help DeskCall Center |
How HubSpot Chat and Gladly Compare
HubSpot Chat
Engage website visitors in real time to convert leads, close deals, and provide better customer support.
Free tier available
Gladly
Customer service platform focused on people
Paid · 82/100 score
HubSpot Chat is a sales engagement tool. Gladly is in help desk.
Who Should Use What?
On a budget?
HubSpot Chat has a free tier. Gladly is paid only.
Go with: HubSpot Chat
Want the highest-rated option?
Gladly scores 82/100. HubSpot Chat is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
HubSpot Chat is freemium. Gladly is paid. HubSpot Chat lets you start free.
What's your use case?
HubSpot Chat is a sales engagement tool. Gladly is in help desk. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
HubSpot Chat
- Has a free tier
- Better fit for sales engagement
The Bottom Line
Gladly (82/100) is our pick. HubSpot Chat has a free tier if you want to test without paying.
Frequently Asked Questions
Is HubSpot Chat or Gladly better?
Gladly scores 82/100 in our evaluation. HubSpot Chat is freemium and Gladly is paid.
What are HubSpot Chat and Gladly used for?
HubSpot Chat: Engage website visitors in real time to convert leads, close deals, and provide better customer support.. Gladly: Customer service platform focused on people.
What does HubSpot Chat cost vs Gladly?
HubSpot Chat is freemium (free tier + paid plans). Gladly is a paid tool. Visit their websites for detailed pricing.