Kayako vs Dialpad: Which Should You Choose in 2026?
Choosing between Kayako and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You need workflow automation features specifically
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 7.2/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Kayako |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Workflow Automation | Transcription |
Rating | 72/100 | 84/100 |
| Feature | Kayako | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 72 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Workflow AutomationAI for Customer Service | TranscriptionCall Center |
How Kayako and Dialpad Compare
Kayako
Unified customer service platform for modern support teams
Paid · 72/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Kayako is a workflow automation tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. Kayako is paid only.
Go with: Dialpad
Want the highest-rated option?
Kayako: 72/100. Dialpad: 84/100.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Kayako is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Kayako is a workflow automation tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Dialpad scores higher: 84/100 vs 72/100.
Key Takeaways
Dialpad
- Higher score: 84/100 vs 72
- Free tier available
- Our pick for this comparison
Kayako
- Better fit for workflow automation
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Kayako or Dialpad better?
Dialpad scores 84/100 in our evaluation. Kayako is paid and Dialpad is freemium.
What are Kayako and Dialpad used for?
Kayako: Unified customer service platform for modern support teams. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Kayako cost vs Dialpad?
Kayako is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.