Paddle Retain vs Gainsight: Which Should You Choose in 2026?
Choosing between Paddle Retain and Gainsight comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Paddle Retain
Automated dunning and churn prevention to recover failed payments and retain subscribers.
Best for you if:
- • You need customer success features specifically
- • Automates failed payment recovery with proactive dunning.
- • Reduces churn through personalized cancellation offers and insights.
Gainsight
Customer success platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 0.0/10)
- • You need marketing automation features specifically
- • Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- • Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
| At a Glance |  Paddle Retain |  Gainsight |
|---|---|---|
Price | Paid | Paid |
Best For | Customer Success | Marketing Automation |
Rating | —/100 | 88/100 |
| Feature | Paddle Retain | Gainsight |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer SuccessSubscription Billing | Marketing AutomationCustomer Success |
How Paddle Retain and Gainsight Compare
Paddle Retain
Automated dunning and churn prevention to recover failed payments and retain subscribers.
Paid
Gainsight
Customer success platform
Paid · 88/100 score
Paddle Retain is a customer success tool. Gainsight is in marketing automation.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gainsight
Want the highest-rated option?
Gainsight scores 88/100. Paddle Retain is unrated.
Go with: Gainsight
Value user reviews?
Neither has user reviews yet.
Go with: Gainsight
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Paddle Retain is a customer success tool. Gainsight is in marketing automation. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gainsight
- Higher score: 88/100 vs unrated
- Our pick for this comparison
Paddle Retain
- Better fit for customer success
The Bottom Line
Gainsight (88/100) is our pick.
Frequently Asked Questions
Is Paddle Retain or Gainsight better?
Gainsight scores 88/100 in our evaluation. Both are paid.
What are Paddle Retain and Gainsight used for?
Paddle Retain: Automated dunning and churn prevention to recover failed payments and retain subscribers.. Gainsight: Customer success platform.
What does Paddle Retain cost vs Gainsight?
Paddle Retain is a paid tool. Gainsight is a paid tool. Visit their websites for detailed pricing.