Paddle Retain
UnclaimedAutomated dunning and churn prevention to recover failed payments and retain subscribers.
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TL;DR - Paddle Retain
- Automates failed payment recovery with proactive dunning.
- Reduces churn through personalized cancellation offers and insights.
- Increases customer lifetime value (LTV) with intelligent upgrade suggestions.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces customer churn and recovers lost revenue automatically.
- Provides deep insights into customer cancellation reasons to improve product and service.
- Increases customer lifetime value through proactive engagement and upgrade opportunities.
- Easy to integrate with existing billing systems without requiring a change in payment providers.
- Ensures global compliance with data security and privacy regulations like SOC2 and GDPR.
Cons
- Requires integration with Paddle Billing, as it is a built-in toolkit.
- Specific pricing details are not publicly listed and require contacting sales.
Key Features
Automated dunning for payment failure recoveryPersonalized cancellation flows with retention offersActionable customer insights from cancellation dataAutomated annual plan upgrade suggestionsFully localized recovery messagingCross-platform retention capabilitiesSOC2 certified and GDPR compliantSimple JavaScript snippet integration
Pricing Plans
Pay-as-you-go
$5
- Global payments and billing seamlessly unified in one platform
- Cross-border sales tax compliance
- Protection against fraud and chargebacks
- No migration fees, monthly fees, or hidden extras
Custom pricing
Contact Sales
- Tailored pricing for rapidly scaling and established large-scale businesses
- Custom pricing to fit your business model and products
- Get access to optional premium services and success management
- Custom migration services and implementation support
About Paddle Retain
By Toolradar Team·
Paddle Retain is a comprehensive retention toolkit built into Paddle Billing, designed to help SaaS, app, and digital product businesses reduce churn and recover lost revenue. It automates the process of managing failed payments through proactive dunning systems, ensuring expired cards and other payment issues are resolved efficiently. Beyond payment recovery, Retain offers sophisticated cancellation flows that provide personalized offers to subscribers considering leaving, gathering valuable insights into their reasons for churning.
This solution is ideal for businesses looking to maximize customer lifetime value (LTV) without significant technical overhead. It integrates seamlessly with existing billing stacks, offering features like localized messaging, cross-platform reach, and intelligent annual plan upgrade suggestions. By automating critical retention processes, Paddle Retain allows businesses to focus on product development and growth while ensuring compliance with global data regulations like SOC2 and GDPR.
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Paddle Retain FAQ
How does Paddle Retain specifically prevent failed payments due to expired cards?
Paddle Retain employs proactive dunning systems that automatically detect and address payment failures, including those caused by expired cards. It handles the communication and recovery attempts on behalf of the business to prevent and resolve these issues before they lead to churn.
Can Paddle Retain be used independently, or is it exclusively part of Paddle Billing?
Paddle Retain is explicitly described as Paddle Billing's built-in retention toolkit. This indicates it is an integrated feature within the Paddle Billing platform and not a standalone product that can be used with other billing systems.
What kind of personalized offers can be configured within the automated cancellation flows?
The automated cancellation flows learn from user behavior and offer personalized retention offers. While specific examples are not detailed, these typically include options like discounts, temporary pauses, or alternative plan suggestions designed to keep users subscribed based on their reasons for considering cancellation.
How does Retain ensure compliance with global data regulations like GDPR and SOC2?
Paddle Retain is SOC2 certified and fully compliant with GDPR and other local data collection regulations. This means it adheres to stringent security and privacy standards for handling customer data during the retention and recovery processes.
What is the process for integrating Paddle Retain into an existing billing stack?
Integration is designed to be simple: users configure their account within Paddle Billing and add a JavaScript snippet to their website. Retain then works automatically in the background with the existing billing stack, without requiring a change in payment providers.
Beyond payment recovery, how does Retain contribute to increasing customer lifetime value (LTV)?
Retain intelligently identifies and reaches out to the right users to provide annual plan upgrade opportunities. By proactively suggesting these upgrades, it helps boost the overall lifetime value of customers.
Source: paddle.com