Paddle Retain vs Zendesk: Which Should You Choose in 2026?
Choosing between Paddle Retain and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Paddle Retain
Automated dunning and churn prevention to recover failed payments and retain subscribers.
Best for you if:
- • You need customer success features specifically
- • Automates failed payment recovery with proactive dunning.
- • Reduces churn through personalized cancellation offers and insights.
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 0.0/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Paddle Retain |  Zendesk |
|---|---|---|
Price | Paid | Paid |
Best For | Customer Success | Chatbots |
Rating | —/100 | 89/100 |
| Feature | Paddle Retain | Zendesk |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer SuccessSubscription Billing | ChatbotsCustomer Success |
How Paddle Retain and Zendesk Compare
Paddle Retain
Automated dunning and churn prevention to recover failed payments and retain subscribers.
Paid
Zendesk
Complete customer service solution
Paid · 89/100 score
Paddle Retain is a customer success tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Zendesk
Want the highest-rated option?
Zendesk scores 89/100. Paddle Retain is unrated.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Paddle Retain is a customer success tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Zendesk
- Higher score: 89/100 vs unrated
- Our pick for this comparison
Paddle Retain
- Better fit for customer success
The Bottom Line
Zendesk (89/100) is our pick.
Frequently Asked Questions
Is Paddle Retain or Zendesk better?
Zendesk scores 89/100 in our evaluation. Both are paid.
What are Paddle Retain and Zendesk used for?
Paddle Retain: Automated dunning and churn prevention to recover failed payments and retain subscribers.. Zendesk: Complete customer service solution.
What does Paddle Retain cost vs Zendesk?
Paddle Retain is a paid tool. Zendesk is a paid tool. Visit their websites for detailed pricing.