Pendo vs Medallia: Which Should You Choose in 2026?
Choosing between Pendo and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Pendo
Product experience platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need product analytics features specifically
- • Pendo is a product analytics and engagement platform
- • It provides usage analytics, in-app guides, and user feedback tools
Medallia
Experience management platform
Best for you if:
- • You need business intelligence features specifically
- • Enterprise experience management platform
- • Customer and employee feedback at scale
| At a Glance |  Pendo |  Medallia |
|---|---|---|
Price | Paid | Paid |
Best For | Product Analytics | Business Intelligence |
Rating | 83/100 | —/100 |
| Feature | Pendo | Medallia |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 83 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Product AnalyticsRoadmapping | Business IntelligenceCustomer Feedback |
How Pendo and Medallia Compare
Pendo
Product experience platform
Paid · 83/100 score
Medallia
Experience management platform
Paid
Pendo is a product analytics tool. Medallia is in business intelligence.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Pendo
Want the highest-rated option?
Pendo scores 83/100. Medallia is unrated.
Go with: Pendo
Value user reviews?
Neither has user reviews yet.
Go with: Pendo
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Pendo is a product analytics tool. Medallia is in business intelligence. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Pendo
- Higher score: 83/100 vs unrated
- Our pick for this comparison
Medallia
- Better fit for business intelligence
The Bottom Line
Pendo (83/100) is our pick.
Frequently Asked Questions
Is Pendo or Medallia better?
Pendo scores 83/100 in our evaluation. Both are paid.
What are Pendo and Medallia used for?
Pendo: Product experience platform. Medallia: Experience management platform.
What does Pendo cost vs Medallia?
Pendo is a paid tool. Medallia is a paid tool. Visit their websites for detailed pricing.