Salesforce vs Drift: Which Should You Choose in 2026?
Choosing between Salesforce and Drift comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Salesforce
The CRM giant that enterprise sales teams love to hate
Best for you if:
- • You want the higher-rated option (8.3/10 vs 8.1/10)
- • You need sales features specifically
Drift
Conversational marketing platform
Best for you if:
- • You need customer support features specifically
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Sales | Customer Support |
Rating | 83/100 | 81/100 |
| Feature | Salesforce | Drift |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 83 | 81 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | SalesMarketing | Customer SupportMarketing |
Understanding the Differences
Both Salesforce and Drift solve similar problems, but they approach them differently.Salesforce positions itself as "the crm giant that enterprise sales teams love to hate" while Driftfocuses on "conversational marketing platform". These differences matter depending on what you're trying to accomplish.
When to Choose Salesforce
Salesforce makes sense if you're looking for a comprehensive paid solution. With a score of 83/100, it's our top pick in this comparison.
When to Choose Drift
Drift is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Drift
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Salesforce handles scale better in our testing.
We'd pick: Salesforce
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Salesforce is built for organizations like yours.
We'd pick: Salesforce
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Salesforce—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Salesforce higher (83/100). But the community has upvoted Drift more (0 votes). Pick your source of truth.
Key Takeaways
What Salesforce Does Better
- Higher overall score (83/100)
- Our recommendation for most use cases
Consider Drift If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Salesforce (83/100). But the honest answer is that "better" depends on your situation. Salesforce scores higher in our analysis, but Drift might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Salesforce or Drift better?
Based on our analysis, Salesforce scores higher with 83/100. Salesforce ispaid while Drift is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Salesforce to Drift easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Salesforce and Drift offer free trials?
Most software in this category offers free trials or free tiers. Salesforce is paid with potential trial.Drift is paid with potential trial. Visit their websites for current trial offers.