Teamwork CRM vs Kustomer: Which Should You Choose in 2026?
Choosing between Teamwork CRM and Kustomer comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Teamwork CRM
Manage client projects, track profitability, and automate data collection in one central hub.
Best for you if:
- • You want to try before committing
- • You need project tracking features specifically
- • Centralized client project management with a complete overview of all client activities.
- • Automate data collection and task creation with customizable forms and conditional logic.
Kustomer
Customer service CRM platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
| At a Glance |  Kustomer | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Project Tracking | Live Chat |
Rating | —/100 | 83/100 |
| Feature | Teamwork CRM | Kustomer |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Project TrackingCRM | Live ChatCustomer Success |
How Teamwork CRM and Kustomer Compare
Teamwork CRM
Manage client projects, track profitability, and automate data collection in one central hub.
Free tier available
Kustomer
Customer service CRM platform
Paid · 83/100 score
Teamwork CRM is a project tracking tool. Kustomer is in live chat.
Who Should Use What?
On a budget?
Teamwork CRM has a free tier. Kustomer is paid only.
Go with: Teamwork CRM
Want the highest-rated option?
Kustomer scores 83/100. Teamwork CRM is unrated.
Go with: Kustomer
Value user reviews?
Neither has user reviews yet.
Go with: Kustomer
3 Questions to Help You Decide
What's your budget?
Teamwork CRM is freemium. Kustomer is paid. Teamwork CRM lets you start free.
What's your use case?
Teamwork CRM is a project tracking tool. Kustomer is in live chat. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Kustomer
- Higher score: 83/100 vs unrated
- Our pick for this comparison
Teamwork CRM
- Has a free tier
- Better fit for project tracking
The Bottom Line
Kustomer (83/100) is our pick. Teamwork CRM has a free tier if you want to test without paying.
Frequently Asked Questions
Is Teamwork CRM or Kustomer better?
Kustomer scores 83/100 in our evaluation. Teamwork CRM is freemium and Kustomer is paid.
What are Teamwork CRM and Kustomer used for?
Teamwork CRM: Manage client projects, track profitability, and automate data collection in one central hub.. Kustomer: Customer service CRM platform.
What does Teamwork CRM cost vs Kustomer?
Teamwork CRM is freemium (free tier + paid plans). Kustomer is a paid tool. Visit their websites for detailed pricing.