Totango vs Attentive: Which Should You Choose in 2026?
Choosing between Totango and Attentive comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Totango
Customer success platform
Best for you if:
- • You need analytics features specifically
Attentive
SMS marketing platform
Best for you if:
- • You need marketing features specifically
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Analytics | Marketing |
Rating | —/100 | —/100 |
| Feature | Totango | Attentive |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | ★★★★★3.0 | ★★★★★4.1 |
| Total Reviews | 0 | 0 |
| Community Upvotes | 170 | 326 |
| Categories | Analytics | Marketing |
Understanding the Differences
Both Totango and Attentive solve similar problems, but they approach them differently.Totango positions itself as "customer success platform" while Attentivefocuses on "sms marketing platform". These differences matter depending on what you're trying to accomplish.
When to Choose Totango
Totango makes sense if you're looking for a comprehensive paid solution.
When to Choose Attentive
Attentive is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Attentive
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Attentive is built for teams that are leveling up.
We'd pick: Attentive
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Totango is built for organizations like yours.
We'd pick: Totango
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Totango—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Totango higher (/100). But the community has upvoted Attentive more (326 votes). Pick your source of truth.
Key Takeaways
What Totango Does Better
- Our recommendation for most use cases
Consider Attentive If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Totango. But the honest answer is that "better" depends on your situation. Totango scores higher in our analysis, but Attentive might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Totango or Attentive better?
Based on our analysis, Totango scores higher with high/100. Totango ispaid while Attentive is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Totango to Attentive easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Totango and Attentive offer free trials?
Most software in this category offers free trials or free tiers. Totango is paid with potential trial.Attentive is paid with potential trial. Visit their websites for current trial offers.