Userlike vs Dialpad: Which Should You Choose in 2026?
Choosing between Userlike and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You need help desk features specifically
- • AI-powered messaging suite for live chat, email, and WhatsApp.
- • Centralizes customer communication with AI agents and human teams.
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 7.3/10)
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Userlike |  Dialpad |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Help Desk | Transcription |
Rating | 73/100 | 84/100 |
| Feature | Userlike | Dialpad |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 73 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | TranscriptionCall Center |
How Userlike and Dialpad Compare
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Free tier available · 73/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Userlike is a help desk tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Userlike
Want the highest-rated option?
Userlike: 73/100. Dialpad: 84/100.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Userlike is a help desk tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Dialpad scores higher: 84/100 vs 73/100.
Key Takeaways
Dialpad
- Higher score: 84/100 vs 73
- Free tier available
- Our pick for this comparison
Userlike
- Better fit for help desk
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Userlike or Dialpad better?
Dialpad scores 84/100 in our evaluation. Both are freemium.
What are Userlike and Dialpad used for?
Userlike: The AI platform for strong customer relationships, offering more sales and faster support.. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Userlike cost vs Dialpad?
Userlike is freemium (free tier + paid plans). Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.