Userlike vs Kayako: Which Should You Choose in 2026?
Choosing between Userlike and Kayako comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You want the higher-rated option (7.3/10 vs 7.2/10)
- • You want to try before committing
- • You need help desk features specifically
- • AI-powered messaging suite for live chat, email, and WhatsApp.
- • Centralizes customer communication with AI agents and human teams.
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You need workflow automation features specifically
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
| At a Glance |  Userlike |  Kayako |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Workflow Automation |
Rating | 73/100 | 72/100 |
| Feature | Userlike | Kayako |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 73 | 72 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Workflow AutomationAI for Customer Service |
How Userlike and Kayako Compare
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Free tier available · 73/100 score
Kayako
Unified customer service platform for modern support teams
Paid · 72/100 score
Userlike is a help desk tool. Kayako is in workflow automation.
Who Should Use What?
On a budget?
Userlike has a free tier. Kayako is paid only.
Go with: Userlike
Want the highest-rated option?
Userlike: 73/100. Kayako: 72/100.
Go with: Userlike
Value user reviews?
Neither has user reviews yet.
Go with: Userlike
3 Questions to Help You Decide
What's your budget?
Userlike is freemium. Kayako is paid. Userlike lets you start free.
What's your use case?
Userlike is a help desk tool. Kayako is in workflow automation. Pick the category that matches your needs.
How important are ratings?
Userlike scores higher: 73/100 vs 72/100.
Key Takeaways
Userlike
- Higher score: 73/100 vs 72
- Free tier available
- Our pick for this comparison
Kayako
- Better fit for workflow automation
The Bottom Line
Userlike (73/100) is our pick.
Frequently Asked Questions
Is Userlike or Kayako better?
Userlike scores 73/100 in our evaluation. Userlike is freemium and Kayako is paid.
What are Userlike and Kayako used for?
Userlike: The AI platform for strong customer relationships, offering more sales and faster support.. Kayako: Unified customer service platform for modern support teams.
What does Userlike cost vs Kayako?
Userlike is freemium (free tier + paid plans). Kayako is a paid tool. Visit their websites for detailed pricing.