Userlike vs Livechat: Which is Better in 2026?
Choosing between Userlike and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Userlike if you need customer support.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You want a free tier before you commit
- • You want live chat software
- • You want good features
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
- • You want many integrations
| At a Glance | Userlike | Livechat |
|---|---|---|
Starts at | FreeFree tier available | $20/moStarter |
Best For | Customer Support | Live Chat |
Rating | 4.4/5 | 4.0/5 |
Free plan | Yes | No |
Choose Userlike or Livechat?
Choose Userlike if
The AI platform for strong customer relationships, offering more sales and faster support.
- You want a free tier before you commit
- You want live chat software
- You want good features
- Your work is customer support-shaped, not live chat-shaped
Choose Livechat if
Customer service chat software
- You want good live chat tool
- You want many integrations
- Budget matters ($20/mo vs Free)
- Your work is live chat-shaped, not customer support-shaped
| Feature | Userlike | Livechat |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.4/5 453 reviews | ★4.0/5 2,049 reviews |
| Categories | Customer SupportLive Chat | Live ChatCustomer Support |
In-Depth Analysis
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Userlike's pricing is on the higher side compared to some market alternatives, especially the jump from the Free tier to the $90/month Team plan.
Strengths
- +Live chat software
- +Good features
- +GDPR compliant
- +Active development
- +Fair pricing
Weaknesses
- -Per-operator pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Pricing: Userlike vs Livechat
| Plan | Userlike | Livechat |
|---|---|---|
| Tier 1 | Free Free | $20 Starter |
| Tier 2 | $90 Team | $41 Team |
| Tier 3 | $290 Corporate | $59 Business |
| Tier 4 | Custom Flex | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Userlike pricing and Livechat pricing.
Who Should Use What?
On a budget?
Userlike has a free tier. Livechat is paid only.
Go with: Userlike
Want the highest-rated option?
Userlike: 4.4/5 (453 reviews). Livechat: 4.0/5 (2,049 reviews).
Go with: Userlike
Value user reviews?
Userlike: 453 reviews (4.4/5). Livechat: 2,049 reviews (4.0/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Userlike is freemium. Livechat is paid. Userlike lets you start free.
What's your use case?
Userlike is a customer support tool. Livechat is in live chat. Pick the category that matches your needs.
How important are ratings?
Userlike is rated higher: 4.4/5 vs 4.0/5.
Key Takeaways
Livechat
- Larger review base (2,049 reviews)
- Our pick for this comparison
Userlike
- Has a free tier
- Higher user rating: 4.4/5 vs 4.0/5
- Better fit for customer support
The Bottom Line
Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Userlike has a free tier if you want to test without paying.
Frequently Asked Questions
Is Userlike or Livechat better?
Livechat is rated in our evaluation. Userlike is freemium and Livechat is paid.
What are Userlike and Livechat used for?
Userlike: The AI platform for strong customer relationships, offering more sales and faster support.. Livechat: Customer service chat software.
What does Userlike cost vs Livechat?
Userlike is freemium (free tier + paid plans). Livechat is a paid tool. Visit their websites for detailed pricing.