Userlike vs Zendesk: Which Should You Choose in 2026?
Choosing between Userlike and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You want to try before committing
- • You need help desk features specifically
- • AI-powered messaging suite for live chat, email, and WhatsApp.
- • Centralizes customer communication with AI agents and human teams.
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 7.3/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Userlike |  Zendesk |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Chatbots |
Rating | 73/100 | 89/100 |
| Feature | Userlike | Zendesk |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 73 | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | ChatbotsCustomer Success |
How Userlike and Zendesk Compare
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Free tier available · 73/100 score
Zendesk
Complete customer service solution
Paid · 89/100 score
Userlike is a help desk tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Userlike has a free tier. Zendesk is paid only.
Go with: Userlike
Want the highest-rated option?
Userlike: 73/100. Zendesk: 89/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Userlike is freemium. Zendesk is paid. Userlike lets you start free.
What's your use case?
Userlike is a help desk tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 73/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 73
- Our pick for this comparison
Userlike
- Has a free tier
- Better fit for help desk
The Bottom Line
Zendesk (89/100) is our pick. Userlike has a free tier if you want to test without paying.
Frequently Asked Questions
Is Userlike or Zendesk better?
Zendesk scores 89/100 in our evaluation. Userlike is freemium and Zendesk is paid.
What are Userlike and Zendesk used for?
Userlike: The AI platform for strong customer relationships, offering more sales and faster support.. Zendesk: Complete customer service solution.
What does Userlike cost vs Zendesk?
Userlike is freemium (free tier + paid plans). Zendesk is a paid tool. Visit their websites for detailed pricing.