How does Applied Epic's AI differ from generic AI solutions for insurance agencies?
Applied Epic's AI is deeply embedded into every stage of the end-to-end insurance workflow and is specifically trained on insurance expertise and insurance-specific data. This allows it to deliver tailored insights, automation, and efficiencies that generic AI solutions, which lack this specialized context, cannot provide.
What specific benefits does the 'single view of customers' feature offer to an insurance agency using Applied Epic?
The single view of customers in Applied Epic allows every person in the agency to access a complete and unified profile of clients and prospects, regardless of the line of business. This helps agencies identify cross-selling opportunities, ensure comprehensive customer coverage, and make more intelligent business decisions by centralizing and analyzing all client data.
Can Applied Epic integrate with other Applied Systems products like Applied Benefits Designer or Applied Marketing Automation?
Yes, Applied Epic is designed to be part of a connected ecosystem. It integrates with other Applied Systems products such as Applied Benefits Designer for benefits CRM and Applied Marketing Automation, contributing to a comprehensive digital roundtrip for insurance agencies.
How does Applied Epic support remote work and customer self-service for insurance agencies?
Applied Epic supports remote work through the Applied Mobile app, giving agency staff access to necessary information from anywhere. For customer self-service, Applied CSR24 provides clients with 24/7 mobile and online access to their insurance information, and the platform facilitates online, collaborative forms for applications and submissions.
What is the 'Digital Roundtrip of Insurance' and how does Applied Epic contribute to it?
The 'Digital Roundtrip of Insurance' is Applied Systems' vision for a seamlessly connected insurance ecosystem that optimizes operations from prospecting and sales to servicing, renewals, and back-office financial automation. Applied Epic contributes by providing the core agency management platform that integrates these processes, leveraging AI to enhance efficiency and connectivity across the entire workflow.