BetterImpact
UnclaimedAutomate volunteer, member, and client management to maximize impact and minimize administrative burden.
Visit WebsiteTL;DR - BetterImpact
- Automates volunteer management from recruitment to reporting.
- Offers specialized modules for member and client management.
- Reduces administrative tasks and provides comprehensive impact reporting.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
Pros & Cons
Pros
- Significantly reduces administrative time for coordinators.
- Improves volunteer show-up rates and engagement.
- Provides measurable insights into program impact and ROI.
- Offers specialized modules for integrated management of volunteers, members, and clients.
- High software uptime (99.997%) and 24x5 human support.
Cons
- No free tier available.
- Requires integration of multiple modules for full client management functionality.
Ratings Across the Web
4.7(138 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Online volunteer recruitment and application managementCentralized volunteer database with self-update capabilitiesOnline onboarding and training modules with quizzesVolunteer self-scheduling portal and mobile app accessAutomated communication (email/text) and shift remindersOne-click reporting for volunteer hours, impact, and ROIMember profile management and automated renewalsClient profile management and volunteer-client linking
Pricing Plans
Foundation
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- Manage up to 500 active volunteers
- Collect Applications Online
- Manage all volunteer role assignments
- Logging and tracking hours for both admins, and volunteers
- Access to basic reports
- All files securely stored in best in class encryption
- ISO27001 certified business processes and technical security
- Share branded forms
- Basic Volunteer Profiles (photos, statuses)
- Document Library (file storage)
- Online Applications & Opportunity Listings
- Branded Forms & E-Waivers
Growth
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- Manage up to 1000 active volunteers
- Everything in Foundation
- Advanced scheduling - including role assignments, training, meetings and more
- Activity visibility: manage activity visibility permissions by volunteer
- Background Check Integration
- Electronic signing - waivers, documents, and more
- Full access to our online training LMS - Step-by-step online training with testing and certifications
- Automated shift reminder emails
- Full suite of communication tools - mass and individual messaging (email, text, etc)
- Access to Client Impact - our secured patient notetaking module for patient or client facing volunteers
- Customizable Admin Access & Dashboards
- Advanced Volunteer Profiles (multi-edit, cert alerts)
- Onboarding Steps (Pinned Searches)
- Online Training (text, videos, quizzes)
- Email & Group Messaging
- Automated Reminders (shifts, birthdays)
- Recognition Badges
Impact Plan
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- Manage unlimited active volunteers
- Everything in Growth
- Centralized, multi-level volunteer oversight across programs
- Customizable permissions by location or admin
- Standardize complex data reporting across all locations or departments
- Custom access by department or location
- Access to enterprise grade security team for complex IT, or security needs
- Customized raw data reporting
- SSO - Single Sign-on (available)
- JSON-based REST API that provides flexible options for data extraction from the system
- Access to Member and Enterprise Client modules
- Sub-Account Management
- Cross‐Department / Subaccount Communications
What is BetterImpact?
Better Impact provides a comprehensive suite of software solutions designed to streamline the management of volunteers, members, and clients for organizations of all sizes. Its core offering, Volunteer Impact, automates the entire volunteer lifecycle from recruitment and onboarding to scheduling, communication, and reporting, eliminating the need for manual spreadsheets and reducing administrative overhead. This allows volunteer coordinators to reclaim significant time for strategic work and improve volunteer engagement and retention.
Beyond volunteer management, Better Impact offers specialized modules: Member Impact simplifies membership administration, including profile management, renewals, and engagement tracking. Client Impact works in conjunction with Volunteer Impact to coordinate volunteer-client interactions, manage client profiles, capture encounter details, and collect feedback. These integrated platforms provide robust reporting capabilities, enabling organizations to measure their impact, demonstrate ROI, and enhance service delivery.
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BetterImpact FAQ
How does Volunteer Impact specifically help reduce volunteer no-shows?
Volunteer Impact reduces no-shows through automated shift reminders sent via email and text. It also provides volunteers with easy mobile access to their schedules through a dedicated portal and app, ensuring they are consistently aware of their commitments and prepared for their shifts.
Can organizations customize the online application forms for volunteers and clients within Better Impact?
Yes, organizations can customize online application forms for both volunteers and clients. The system allows for the inclusion of necessary fields to capture specific data directly into the volunteer and client management system, eliminating manual data entry.
What kind of training and support is available for new users of Better Impact?
Better Impact offers a comprehensive training video library and extensive help files included with every subscription. Users can also schedule Q&A sessions with a Member Success Advisor for a small fee and participate in industry-specific user groups for peer learning and best practices. Phone, chat, and email customer support are available 24x5.
How does the Client Impact module integrate with Volunteer Impact to manage volunteer-client interactions?
The Client Impact module works directly alongside Volunteer Impact. It allows for the seamless linking of volunteers to clients, enabling volunteers to access relevant client information and log details about their interactions and encounters within the same integrated system. This enhances service delivery and reporting on outcomes.
What kind of reporting capabilities does Better Impact offer to demonstrate ROI to stakeholders?
Better Impact provides one-click reports that detail critical metrics such as volunteer hours tracked, dollars saved, and the overall outcomes achieved by volunteer programs. These reports are designed to help organizations effectively communicate their impact and demonstrate a clear return on investment to boards and other stakeholders.
Source: betterimpact.com