How does the Booking Engine handle payment processing if Stripe is not supported in a hotel's country?
If Stripe is not supported in a hotel's country, the Booking Engine will securely send credit card details directly to the hotel's Property Management System (PMS) via the Channel Manager, ensuring payment processing can still occur.
What specific types of personalization can hotels implement using Hotelchamp Convert and the Booking Engine?
Hotels can implement dynamic content to showcase relevant features to different guest segments, tailor online content based on guest profiles and location, and offer geo-personalized checkout experiences with localized payment options. The Booking Engine also supports dynamic upselling and loyalty/member rates.
Beyond Google Hotel Ads, which other metasearch platforms does Hotelchamp Metasearch manage for hotels?
Hotelchamp Metasearch manages a hotel's visibility on all relevant metasearch platforms, including Bing search results, to attract highly qualified traffic to the hotel's direct website.
Can hotels send confirmation and cancellation emails from their own domain using the Hotelchamp Booking Engine, and what customization options are available for these emails?
Yes, hotels can send confirmation and cancellation emails from their own domain by providing the necessary permissions in their domain settings. Customization options for these emails are limited to a welcome message, header image, logo, and primary color, with the calendar using a softer version of the primary color for visual contrast.
What is the typical setup timeframe for the Hotelchamp Booking Engine, and are there any associated connectivity fees for Channel Managers?
The setup for the Booking Engine typically takes 4-8 weeks, depending on the hotel's readiness. There are no specific connectivity fees for Channel Managers, and the Booking Engine supports over 120 different Channel Managers.