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Reviews on G2 Capterra
11,858 reviews tracked

The Bottom Line

Best for
Small-to-mid DTC brands and creators launching e-commerce with low technical overhead. Shopify Plus for brands doing $1M+/mo who need scripting + multi-store + higher API limits. Consider WooCommerce for maximum customization or Stripe + custom storefront for developer-led teams.
Price
From $29/mo, free trial. Compare plans

Key facts

  • E-commerce platform
  • Online store builder
  • Payment and shipping included

Pros

  • Easy to use
  • All-in-one solution
  • Great app ecosystem
  • Good for scaling

Cons

  • Transaction fees unless using Shopify Payments
  • Monthly costs add up
  • Limited customization on lower plans

What is Shopify?

Editorial review
Shopify is an all-in-one e-commerce platform that enables entrepreneurs and businesses to create online stores, manage inventory, process payments, and sell across multiple channels.

Available on: Web

Ratings Across the Web

4.5 (11,858 reviews)

Shopify holds an aggregate rating of 4.5 out of 5 from 11,858 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

  • Online store builder
  • Payment processing
  • Inventory management
  • Multi-channel selling
  • POS system
  • Analytics & reports
  • App marketplace

Pricing Plans

Free Trial

Pricing checked Oct 11, 2026

Shopify plans and prices, checked October 2026
PlanPriceDetails
Basic

$29/month

  • 3-day free trial
  • 10 inventory locations
  • 24/7 chat support
+1 more
  • In-person selling
Grow

$79/month

  • 10 locations
  • 5 staff accounts
  • POS capability
+1 more
  • Lower transaction fees
Advanced

$299/month

  • Enhanced support
  • Local storefronts
  • 15 staff accounts
+1 more
  • 0.6% third-party rates
Plus

$2,100+

  • 200 inventory locations
  • Priority phone support
  • Unlimited staff
+1 more
  • Customizable checkout

Is Shopify worth the price?

Good value

The biggest cost driver is transaction fees: using any payment provider other than Shopify Payments triggers a 2% surcharge ON TOP of the processor's fees, effectively forcing you into Shopify Payments.

That said, Shopify's ecosystem is unmatched, the app store, theme marketplace, and built-in shipping/fulfillment make it the fastest path from idea to selling online.

Hidden Costs & Gotchas

Third-party payment surcharge

using PayPal, Stripe, or any non-Shopify payment processor triggers a 2% (Basic), 1% (Grow), or 0.6% (Advanced) surcharge ON TOP of the processor's own fees.

Apps are the real budget killer

most stores run 5-10 paid apps for reviews, email marketing, upsells, SEO, etc.

The free themes are functional but limited. Most serious stores buy a premium theme within the first month

Currency conversion markup

Shopify Payments charges a 1.5% FX markup on international transactions on top of the card processing fee.

Not included in any plan. Custom email addresses require a third-party email provider

Full Shopify pricing: every plan, hidden costs and alternatives

How Shopify's pricing compares

At $29/mo, billing unit not specified, Shopify is mid-range of its 4 comparable direct competitors ($2.42 to $39/mo across the set).

$2.42
Shopify
$29

Entry paid plan, monthly. Pricing checked Oct 11, 2026.

Reviews

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4.5/5

Across 11,858 verified user reviews on Capterra, G2

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Shopify FAQ

How does Shopify help businesses manage their online sales?

Shopify provides an all-in-one e-commerce platform that allows businesses to create online stores, manage inventory, and process payments. It also enables selling across multiple channels, streamlining the entire sales operation.

Which teams would benefit most from using Shopify?

Shopify is ideal for entrepreneurs and businesses looking for an easy-to-use solution to launch and grow their online store. Its all-in-one nature and scalability make it suitable for various business sizes.

What kind of customization limitations might users encounter with Shopify?

Users on lower Shopify plans may experience limited customization options for their online stores. While the platform is easy to use, extensive design changes might require higher-tier plans or additional apps.

How is Shopify priced?

Shopify is a paid product and does not offer a permanently free tier. Users should also be aware of potential transaction fees if they choose not to use Shopify Payments, in addition to monthly subscription costs.

Can Shopify integrate with other tools and services?

Yes, Shopify boasts a great app ecosystem, allowing users to extend its functionality through various integrations. This enables businesses to connect their stores with a wide range of third-party applications.

How does Shopify compare to BigCommerce for setting up an online store?

Shopify is known for being an easy-to-use, all-in-one e-commerce platform, making it straightforward to launch and grow an online store. It also offers a robust app ecosystem to extend its capabilities.

Source: shopify.com

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