ServiceFusion
UnclaimedStreamline field service operations from scheduling to payments with an all-in-one solution.
Visit WebsiteWhat is ServiceFusion?
ServiceFusion (crm): Streamline field service operations from scheduling to payments with an all-in-one solution. ServiceFusion is a comprehensive field service management software designed to increase productivity and efficiency for service contractors. It provides a centralized platform to manage customer interactions, job scheduling, dispatching, fleet operations, and business analytics. Key capabilities: Work order creation and assignment, Drag-and-drop scheduling, Technician dispatching with job details, Customer reminders for work orders, Real-time technician location tracking. ServiceFusion is paid-only, with most plans including a trial period. Buyers most often compare ServiceFusion against HCSS, Vonigo, JaniBid.
TL;DR - ServiceFusion
- All-in-one field service management for contractors.
- Streamlines scheduling, dispatch, and payment processing.
- Increases productivity and efficiency for service businesses.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
Pros & Cons
Pros
- Simplifies and automates business processes
- Enhances work-life balance for business owners
- User-friendly and customizable to fit company needs
- Streamlines scheduling, dispatch, and service completion
- Improves efficiency and profitability
Ratings Across the Web
4.4(173 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Work order creation and assignmentDrag-and-drop schedulingTechnician dispatching with job detailsCustomer reminders for work ordersReal-time technician location trackingIn-app communication with techniciansPush notifications for updatesGPS fleet tracking with reporting and analytics
Pricing Plans
Free TrialStarter
$208 Per Month
- Customer Management
- Estimates & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Option
Plus
$325 Per Month
- Customer Management
- Estimate & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Options
- Job Photo Uploads
- Inventory Management
- Job Costing
- Integrated Voice & Text
Pro
$533 Per Month
- Customer Management
- Estimate & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Options
- Job Photo Uploads
- Inventory Management
- Job Costing
- Integrated Voice & Text
- Open API Integration
- Custom Documents
- eSign Documents
- Customer Web Portal
- Progress Billing & Recurring Invoicing
Starter
$245 Per Month
- Customer Management
- Estimates & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Option
Plus
$382 Per Month
- Customer Management
- Estimate & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Options
- Job Photo Uploads
- Inventory Management
- Job Costing
- Integrated Voice & Text
Pro
$627 Per Month
- Customer Management
- Estimate & Jobs
- Scheduling & Dispatching
- Integrated Payments
- QuickBooks Integration
- Invoicing
- Payment Processing
- Project Management
- Reporting
- Text Messaging Alerts
- Estimate Options
- Job Photo Uploads
- Inventory Management
- Job Costing
- Integrated Voice & Text
- Open API Integration
- Custom Documents
- eSign Documents
- Customer Web Portal
- Progress Billing & Recurring Invoicing
About ServiceFusion
By Toolradar Team·
ServiceFusion is a comprehensive field service management software designed to increase productivity and efficiency for service contractors. It provides a centralized platform to manage customer interactions, job scheduling, dispatching, fleet operations, and business analytics. The software aims to simplify daily operations, from generating work orders and assigning technicians to tracking job status and processing payments, ultimately helping businesses save time and money.
This solution is ideal for a variety of service-based industries, including HVAC & Refrigeration, Plumbing, Electrical, Appliance Repair, and Locksmiths. It helps businesses automate processes, improve organization, and enhance communication with both customers and field teams. Key functionalities include easy job creation and assignment, in-app dispatching with customer reminders, real-time technician tracking, and integrated payment processing.
Reviews
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ServiceFusion FAQ
How does Service Fusion facilitate job scheduling and assignment for field technicians?
Service Fusion allows users to generate work orders with a single click. These jobs can then be scheduled and assigned to technicians using a drag-and-drop interface.
What capabilities does the mobile application offer to field technicians during a job?
Through the mobile app, technicians can view job details, receive navigation assistance to job sites, and capture payments directly in the field. The app also supports sending reminders to customers on the day of their scheduled work order.
Can Service Fusion help businesses track their field teams in real-time?
Yes, Service Fusion provides the ability to view the locations and status of all technicians. It also enables in-app communication and sending updates via push notifications to streamline field operations.
What specific industries does Service Fusion cater to?
Service Fusion is designed for a variety of field service management industries, including HVAC & Refrigeration, Overhead & Garage Door, Plumbing, Locksmith, Electrical, and Appliance Repair.
How does Service Fusion integrate payment processing for service contractors?
The platform allows for quick conversion of estimates to jobs, invoicing, and accepting payments both online and in the field. It integrates with a Stripe mobile card reader for on-site payment collection.
Does Service Fusion offer tools for managing customer communications?
Yes, Service Fusion includes VoIP Phone Software specifically built for service contractors. This feature helps manage customer communications and expectations from a single solution.
Source: servicefusion.com