10 Best Citizen Services Tools in 2026

Cartegraph, now part of the OpenGov Cloud, provides comprehensive asset management software specifically designed for government agencies. It enables organizations to efficiently track, manage, and maintain their public infrastructure assets, including roads, utilities, parks, and facilities. By integrating with the broader OpenGov platform, it offers a unified approach to government operations. The software is tailored for public sector entities looking to improve operational efficiency, extend asset lifespans, and make data-driven decisions regarding their infrastructure investments. It helps reduce costs, enhance service delivery, and ensure compliance by providing tools for inventory management, work order processing, preventive maintenance scheduling, and performance analytics.

Cemify is a comprehensive cemetery management software designed for small to mid-sized cemeteries. It provides tools to safeguard records, organize cemetery data, and streamline operations. The platform offers digital mapping capabilities that allow users to easily locate burial sites and available plots from any device, with options to share limited map access with the community. The software includes a state-of-the-art search infrastructure for instant results, templates for generating deeds and agreements, and secure storage for documents and photos such as deeds, permits, lot cards, headstone images, and genealogical information. Cemify also supports hosting public gravesite lookup and plot availability maps, which are fully customizable. Data security is ensured through automatic backups, with notifications and offline storage options in JSON and CSV formats. Cemify aims to simplify cemetery administration by providing an easy-to-use, mobile-friendly system that enhances collaboration, secures historical data, and saves time for cemetery managers.

CivicEngage provides a comprehensive suite of digital solutions specifically designed for local government entities. It offers tools to improve citizen communication, streamline administrative processes, and enhance overall community engagement. The platform helps municipalities, counties, and other public sector organizations build modern, accessible websites, manage citizen requests, facilitate online payments, and disseminate critical information effectively. This product is tailored for government administrators, communication officers, IT departments, and other staff responsible for public outreach and digital services. By centralizing various civic functions, CivicEngage aims to foster transparency, increase citizen participation, and reduce the operational burden on government staff, ultimately leading to more efficient and responsive public services.

ClearForms, formerly CityGrows, is a cloud-based government software solution designed to help public sector agencies replace outdated paper, PDF forms, and legacy software with an automated online permitting platform. It streamlines various government workflows, from building permits and business licenses to public safety applications and transportation demand management, making processes faster, more efficient, and accessible for both staff and the public. This platform is ideal for local government organizations of all sizes looking to increase compliance rates, reduce administrative burden, and improve service delivery. It offers a flexible workflow editor that allows agencies to create and manage virtually any type of permit, license, or internal process online, leading to significant time savings and improved operational transparency. ClearForms integrates online payments, digital signatures, automated notifications, and smart logic to enhance the user experience and accelerate permit issuance.

Cityworks, an offering from Trimble, is a GIS-centric asset lifecycle management (ALM) system designed to help organizations manage public infrastructure assets effectively. It leverages authoritative GIS data to improve operations from the office to the field, enabling data-driven decision-making for asset inspection, management, analysis, and scoring. The platform is built to deliver cost-effective, reliable public infrastructure across its entire lifecycle, from permitting and construction to operation, maintenance, and replacement. This comprehensive suite of solutions caters to airports, utilities, municipalities, and counties, as well as private and federal entities. It streamlines various processes including work management, risk assessment, permitting, field operations, and community engagement. Cityworks can be deployed as individual products or as an integrated solution, offering capabilities like tracking warehouse transactions, managing projects, performing cost analysis, and identifying high-risk assets to establish maintenance strategies.

Citibot is an AI-powered communication platform designed specifically for government agencies to improve resident engagement and service delivery. It leverages enterprise-grade AI with a human-centered design approach to ensure equitable, trusted, and accessible communication. The platform integrates AI-powered Voice, Text, and Web automation to provide 24/7 service across multiple channels, including websites, SMS, phone, Messenger, and WhatsApp, supporting over 75 languages. Citibot's AI operates within a closed system, pulling information exclusively from the government's trusted knowledge base, such as municipal websites, internal databases, and public documents. This ensures accuracy, compliance, privacy, and security, preventing the AI from generating unverified or made-up answers. It also offers deep integrations with existing government software like CRMs, service request systems, case management tools, and permitting software, streamlining operations and reducing staff burden. The platform is designed to empower governments to deliver faster, more accessible, and trusted services, while providing residents with instant answers, bill payment options, and emergency response support.

Citizenserve is a software tool. Visit their website for more information.

Cloudpermit is a comprehensive community development platform designed for local governments to modernize and simplify their permitting and licensing processes. It enables municipalities to accept and issue various permits online, including building, land use, and public works permits, as well as manage business licenses and renewals. The platform facilitates online application submissions, digital reviews, and communication with applicants, significantly reducing processing times and improving efficiency. This software is ideal for cities, counties, and other local government entities looking to transition from traditional paper-based or outdated on-premises systems to a cloud-based solution. It empowers staff to conduct mobile inspections, manage code enforcement cases, and centralize property data, fostering better inter-departmental collaboration. Citizens benefit from an accessible, user-friendly online portal for submitting applications and tracking their status, enhancing overall service delivery and transparency. Cloudpermit integrates with leading plan review tools like Bluebeam and DigEplan, allowing for flexible and efficient digital plan examination. It also supports multilingual communication, ensuring accessibility for diverse communities. The platform's offline-capable mobile inspection app further enhances productivity for field staff.

Granicus provides a comprehensive citizen experience platform specifically designed for government agencies. It enables state governments to attract and engage residents through customized communication channels, ensuring critical service information reaches the public where and how they prefer to receive it. The platform supports multi-channel outreach to inform citizens, promote participation, and build program awareness. Granicus helps government agencies foster stronger relationships and increase trust by providing transparency into decision-making processes. It offers efficient and accessible online tools to engage with residents, explore community sentiments, and leverage advanced reporting to showcase engagement with strategic initiatives. This allows agencies to demonstrate their true value and improve digital service adoption among the public.

GovPilot is a comprehensive, cloud-based operating system designed specifically for local municipal and county governments. It aims to modernize government operations by automating administrative workflows, digitally managing data, and enhancing citizen engagement. The platform replaces paper forms and disparate software systems with an integrated, secure, and easy-to-use solution. GovPilot provides over 125 templated modules that cater to various government departments, from building and construction to public works and tax. It enables governments to unify data across departments, reduce internal processing times, and offer convenient online services for residents to report concerns, apply for permits, make payments, and track service requests. The platform also includes mobile apps for citizens and inspectors, GIS mapping capabilities, and robust cybersecurity measures.