Freshsales vs Capsule CRM: Which Should You Choose in 2026?
Choosing between Freshsales and Capsule CRM comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want the higher-rated option (8.6/10 vs 7.7/10)
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
Capsule CRM
Simple online CRM
Best for you if:
- • Simple CRM starting at $18/user/month with free plan for 250 contacts and 2 users
- • Contact management with customizable sales pipelines, tasks, and project boards
| At a Glance |  Freshsales |  Capsule CRM |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | CRM | CRM |
Rating | 86/100 | 77/100 |
| Feature | Freshsales | Capsule CRM |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 86 | 77 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMSales Engagement | CRMSales Engagement |
Understanding the Differences
Both Freshsales and Capsule CRM solve similar problems, but they approach them differently.Freshsales positions itself as "ai-powered sales crm to streamline sales, boost conversions, and grow your pipeline." while Capsule CRMfocuses on "simple online crm". These differences matter depending on what you're trying to accomplish.
When to Choose Freshsales
Freshsales makes sense if you're looking for a budget-friendly option with a free tier solution. With a score of 86/100, it's our top pick in this comparison.
When to Choose Capsule CRM
Capsule CRM is worth considering if you need a flexible option with both free and paid tiers tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, Freshsales lets you get started without pulling out your credit card.
We'd pick: Freshsales
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Freshsales handles scale better in our testing.
We'd pick: Freshsales
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Both have enterprise tiers—compare their security features.
We'd pick: Freshsales
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with Freshsales, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Freshsales higher (86/100). But the community has upvoted Capsule CRM more (0 votes). Pick your source of truth.
Key Takeaways
What Freshsales Does Better
- Higher overall score (86/100)
- Our recommendation for most use cases
Consider Capsule CRM If
- You want to start free and scale later
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Freshsales (86/100). But the honest answer is that "better" depends on your situation. Freshsales scores higher in our analysis, but Capsule CRM might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Freshsales or Capsule CRM better?
Based on our analysis, Freshsales scores higher with 86/100. Freshsales isfreemium while Capsule CRM is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Freshsales to Capsule CRM easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Freshsales and Capsule CRM offer free trials?
Most software in this category offers free trials or free tiers. Freshsales is freemium with a free tier.Capsule CRM is freemium with a free tier. Visit their websites for current trial offers.