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Capsule CRM

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Simple CRM for small businesses to track sales and customer history

CRMSalesProductivityTask Management
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Reviews onG2Capterra
640 reviews tracked

The Bottom Line

Entry price

From $18/mo (free plan available)

Biggest pro

Simple CRM

Biggest con

Basic features

TL;DR - Capsule CRM

  • Simple CRM starting at $18/user/month with free plan for 250 contacts and 2 users
  • Contact management with customizable sales pipelines, tasks, and project boards
  • Integrates with Gmail, Xero, Mailchimp, and Zapier with 14-day free trial
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms

What is Capsule CRM?

Editorial review
Capsule is a simple, smart CRM for small businesses and growing teams. Track contacts, sales opportunities, and customer history without complexity. Tasks and calendar keep follow-ups organized. Integrations with Google Workspace, Microsoft 365, and accounting tools. Clean interface focuses on what matters without overwhelming features. The CRM for teams who want relationship management without enterprise software overhead.

Available on: Web, iOS, Android

how we evaluateSourcecapsulecrm.com ↗

Pros & Cons

Pros

  • Simple CRM
  • Good for small business
  • Clean interface
  • Fair pricing
  • Email integration

Cons

  • Basic features
  • Limited automation
  • Reporting limited
  • Less powerful than alternatives
  • Integration limits

Ratings Across the Web

4.6(640 reviews)
G2473 reviews
4.7/5
Capterra167 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Contact managementSales pipelineTask managementEmail integrationCustom fieldsIntegrations

Pricing Plans

Free Trial

Pricing checked Jul 7, 2026

Free

Free

For individuals

  • 250 contacts
  • 2 users
  • Basic CRM features
  • Mobile app

Professional

$18/per user/month

Growing businesses

  • 50,000 contacts
  • Sales pipeline
  • Activity reports
  • Integrations

Teams

$36/per user/month

Larger teams

  • 100,000 contacts
  • Multiple pipelines
  • Advanced reports
  • Custom fields

Enterprise

$54/per user/month

Advanced needs

  • 200,000 contacts
  • Dedicated support
  • Implementation assistance
  • Custom training
Calculate your costView full pricing

Reviews

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4.6/5

Across 640 verified user reviews on G2, Capterra

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Best Capsule CRM Alternatives

Top alternatives based on features, pricing, and user needs.

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Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Capsule CRM vs PipedriveHead-to-head: features, pricing, who winsCapsule CRM vs FreshsalesHead-to-head: features, pricing, who winsCapsule CRM vs Zoho CRMHead-to-head: features, pricing, who wins

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Capsule CRM FAQ

How does Capsule CRM help small businesses manage sales opportunities?

Capsule CRM allows small businesses to track sales opportunities and customer history without unnecessary complexity. It helps keep follow-ups organized through integrated tasks and calendar functions, ensuring that sales processes are managed efficiently.

Which teams would benefit most from using Capsule CRM?

Capsule CRM is best suited for small businesses and growing teams that need relationship management without the overhead of enterprise software. Its clean interface and focus on core CRM functions make it ideal for teams prioritizing simplicity.

How is Capsule CRM priced?

Capsule CRM offers a free tier for users, with additional paid plans available that provide more extensive usage and advanced features. This allows businesses to scale their CRM capabilities as their needs grow.

What kind of limitations should users be aware of when considering Capsule CRM?

Users should note that Capsule CRM has basic features and limited automation capabilities compared to more complex systems. Its reporting functions are also limited, and it may be less powerful than some alternatives for highly specialized needs.

Can Capsule CRM integrate with other business tools?

Yes, Capsule CRM integrates with common business tools such as Google Workspace and Microsoft 365, as well as various accounting tools. These integrations help streamline workflows and connect essential business operations.

How does Capsule CRM compare to Zoho CRM for small business needs?

Capsule CRM is known for its simplicity and clean interface, making it a straightforward option for small businesses focused on core contact and sales tracking. In contrast, Zoho CRM typically offers a broader suite of features and more extensive automation options, which might be more complex for teams seeking a minimalist approach.

Source: capsulecrm.com

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