Simple CRM for small businesses to track sales and customer history
Visit WebsiteThe Bottom Line
Entry price
From $18/mo (free plan available)
Biggest pro
Simple CRM
Biggest con
Basic features
TL;DR - Capsule CRM
- Simple CRM starting at $18/user/month with free plan for 250 contacts and 2 users
- Contact management with customizable sales pipelines, tasks, and project boards
- Integrates with Gmail, Xero, Mailchimp, and Zapier with 14-day free trial
What is Capsule CRM?
Available on: Web, iOS, Android
Pros & Cons
Pros
- Simple CRM
- Good for small business
- Clean interface
- Fair pricing
- Email integration
Cons
- Basic features
- Limited automation
- Reporting limited
- Less powerful than alternatives
- Integration limits
Ratings Across the Web
Capsule CRM holds an aggregate rating of 4.6 out of 5 from 640 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialPricing checked Aug 26, 2026
Free
For individuals
- 250 contacts
- 2 users
- Basic CRM features
- Mobile app
Professional
$18/per user/month
Growing businesses
- 50,000 contacts
- Sales pipeline
- Activity reports
- Integrations
Teams
$36/per user/month
Larger teams
- 100,000 contacts
- Multiple pipelines
- Advanced reports
- Custom fields
Enterprise
$54/per user/month
Advanced needs
- 200,000 contacts
- Dedicated support
- Implementation assistance
- Custom training
Is Capsule CRM worth the price?
Capsule CRM's pricing is fair, especially for small to medium businesses.
The Professional tier at $18 per user/month offers good value for growing teams, while the Free tier is generous for individuals. However, the jump to Enterprise at $54 per user/month might feel a bit steep for the additional features compared to competitors.
It's best for small to mid-sized businesses prioritizing simplicity and ease of use.
Hidden Costs & Gotchas
Annual billing required for listed prices
Per-user pricing scales quickly with team size
Feature limitations on lower tiers
Potential integration costs with other tools
How Capsule CRM Compares to Competitors
Compared to HubSpot CRM, Capsule's Professional tier at $18/user/month is more affordable than HubSpot's Starter Sales Hub ($20/user/month, minimum 2 users). However, Zoho CRM offers a more feature-rich free tier and competitive paid plans starting around $14/user/month, potentially offering more bang for the buck at lower price points.
Reviews
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Capsule CRM FAQ
How does Capsule CRM help small businesses manage sales opportunities?
Which teams would benefit most from using Capsule CRM?
How is Capsule CRM priced?
What kind of limitations should users be aware of when considering Capsule CRM?
Can Capsule CRM integrate with other business tools?
How does Capsule CRM compare to Zoho CRM for small business needs?
Source: capsulecrm.com