Capsule CRM vs Freshsales: Which Should You Choose in 2026?
Choosing between Capsule CRM and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Capsule CRM
Simple online CRM
Best for you if:
- • You need task management features specifically
- • Simple CRM starting at $18/user/month with free plan for 250 contacts and 2 users
- • Contact management with customizable sales pipelines, tasks, and project boards
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want the higher-rated option (8.6/10 vs 7.7/10)
- • You need lead generation features specifically
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
| At a Glance |  Capsule CRM |  Freshsales |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Task Management | Lead Generation |
Rating | 77/100 | 86/100 |
| Feature | Capsule CRM | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 77 | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Task ManagementCRM | Lead GenerationCRM |
How Capsule CRM and Freshsales Compare
Capsule CRM
Simple online CRM
Free tier available · 77/100 score
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Free tier available · 86/100 score
Capsule CRM is a task management tool. Freshsales is in lead generation.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Capsule CRM
Want the highest-rated option?
Capsule CRM: 77/100. Freshsales: 86/100.
Go with: Freshsales
Value user reviews?
Neither has user reviews yet.
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Capsule CRM is a task management tool. Freshsales is in lead generation. Pick the category that matches your needs.
How important are ratings?
Freshsales scores higher: 86/100 vs 77/100.
Key Takeaways
Freshsales
- Higher score: 86/100 vs 77
- Free tier available
- Our pick for this comparison
Capsule CRM
- Better fit for task management
The Bottom Line
Freshsales (86/100) is our pick.
Frequently Asked Questions
Is Capsule CRM or Freshsales better?
Freshsales scores 86/100 in our evaluation. Both are freemium.
What are Capsule CRM and Freshsales used for?
Capsule CRM: Simple online CRM. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline..
What does Capsule CRM cost vs Freshsales?
Capsule CRM is freemium (free tier + paid plans). Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.