UserFeedback vs Medallia: Which Should You Choose in 2026?
Choosing between UserFeedback and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
UserFeedback
Collect website feedback instantly
Best for you if:
- • You need survey tools features specifically
- • WordPress survey and feedback plugin
- • Target surveys to specific pages or users
Medallia
Experience management platform
Best for you if:
- • You need customer feedback features specifically
- • Enterprise experience management platform
- • Customer and employee feedback at scale
| At a Glance |  UserFeedback |  Medallia |
|---|---|---|
Price | Paid | Paid |
Best For | Survey Tools | Customer Feedback |
Rating | —/100 | —/100 |
| Feature | UserFeedback | Medallia |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Survey ToolsWeb Analytics | Customer FeedbackEmployee Engagement |
Understanding the Differences
Both UserFeedback and Medallia solve similar problems, but they approach them differently.UserFeedback positions itself as "collect website feedback instantly" while Medalliafocuses on "experience management platform". These differences matter depending on what you're trying to accomplish.
When to Choose UserFeedback
UserFeedback makes sense if you're looking for a comprehensive paid solution.
When to Choose Medallia
Medallia is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Medallia
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Medallia is built for teams that are leveling up.
We'd pick: Medallia
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. UserFeedback is built for organizations like yours.
We'd pick: UserFeedback
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with UserFeedback—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated UserFeedback higher (/100). But the community has upvoted Medallia more (0 votes). Pick your source of truth.
Key Takeaways
What UserFeedback Does Better
- Our recommendation for most use cases
Consider Medallia If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with UserFeedback. But the honest answer is that "better" depends on your situation. UserFeedback scores higher in our analysis, but Medallia might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is UserFeedback or Medallia better?
Based on our analysis, UserFeedback scores higher with high/100. UserFeedback ispaid while Medallia is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from UserFeedback to Medallia easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do UserFeedback and Medallia offer free trials?
Most software in this category offers free trials or free tiers. UserFeedback is paid with potential trial.Medallia is paid with potential trial. Visit their websites for current trial offers.