Is 100ms worth the price?
100ms offers a generous Free tier with substantial minutes for various services, making it highly accessible for developers and small projects.
The Pay-As-You-Grow model is fair, with clear per-minute pricing for overages, and a significant 75% discount for audio-only use cases. The support packages, starting at $1,500/month for Premium, can become expensive for smaller operations but offer robust SLAs and dedicated resources for larger enterprises.
Pricing Plans
Free
Free
- 10,000 conferencing minutes
- 10,000 streaming minutes
- 1,000 encoding minutes
- 300 live transcription minutes
- 300 recording minutes
- 300 external streaming (RTMP out) minutes
- 300 post call transcription minutes
- 300 AI generated summary minutes
Pay-As-You-Grow
Configurable pricing
- Conferencing: $0.004/min per participant (after 10,000 included minutes)
- Live Streaming: $0.0012/min per viewer (after 10,000 included minutes)
- Encoding: $0.04/min (after 1,000 included minutes)
- Live Transcription: $0.017/min (after 300 included minutes)
- Recording: $0.0135/min (after 300 included minutes)
- External Streaming (RTMP out): $0.04/min (after 300 included minutes)
- Post Call Transcription: $0.004/min (after 300 included minutes)
- AI-Generated Summary: $0.0035/min (after 300 included minutes)
- 75% off for audio only use-cases
Custom
Contact us
- Discounts for more than $5,000 of usage per month
- Use-case based discounts
- Discounts on migrating from Zoom and having more than 50 Zoom licenses (up to 50% discounted pricing)
Developer Support Package
Free or 5% MRR/month, whichever is greater
- 99.99% uptime SLA
- Best effort incident response time SLA
- 15 days metrics and logs data retention
- Best effort response times on support queries through given support channels
Premium Support Package
$1,500 or 5% MRR/month, whichever is greater
- 99.99% uptime SLA
- Service credits on missed service level commitments
- 30 days or custom metrics and logs data retention
- 150 hours of developer support for integration
- Up to 2 pre-rollout dogfooding test sessions
- 24 hours x 5 days / week integration support
- Email, Chat, Slack support channels
- Account Manager, Customer Success Manager
- HIPAA Compliance with Signed BAA (add-on $500/month)
- Security Review and Questionnaire
Enterprise Support Package
$2,500 or 8% MRR/month, whichever is greater
- 99.99% uptime SLA
- 24 hours x 7 days / week availability incident response time SLA
- Service credits on missed service level commitments
- Additional SLA on Call Quality
- API to mark call failures
- 30 days or custom metrics and logs data retention
- Custom Dashboard, Monitoring and Alerting
- 150 hours of developer support for integration
- Up to 2 pre-rollout dogfooding test sessions
- Daily check-ins and debugging support for up to 3 weeks post integration
- 24 hours x 5 days / week integration support
- Email, Chat, Slack support channels
- Quarterly Business Review
- Account Manager, Customer Success Manager
- HIPAA Compliance with Signed BAA (included)
- Security Review and Questionnaire (included)
Hidden Costs & Gotchas
Overage fees apply after free minutes are consumed.
Support packages can add significant monthly costs.
HIPAA BAA is an extra $500/month on Premium.
MRR-based pricing for support can scale costs quickly.
Which Plan Do You Need?
Developers prototyping video features
Startups needing scalable video infrastructure
Enterprises requiring high-touch support
How 100ms Compares to Competitors
Compared to Twilio Video, 100ms's free tier offers more generous initial minutes for various services, potentially lowering initial development costs. While Twilio's per-participant pricing can be similar, 100ms's explicit 75% audio-only discount is a clear advantage. Agora.io also offers a free tier, but 100ms's detailed breakdown of included minutes across multiple features provides better transparency on initial usage limits.
100ms Pricing FAQ
How much does 100ms cost?
100ms starts at $1500/month on the Premium Support Package plan. It offers 2 paid tiers ranging from $1500/month up to $2500/month. A free plan is also available with limited features.
Does 100ms have a free plan?
Yes. 100ms offers a free plan called "Free". It includes: 10,000 conferencing minutes, 10,000 streaming minutes, 1,000 encoding minutes.
What is the cheapest 100ms paid plan?
The cheapest paid plan for 100ms is "Premium Support Package" at $1500/month. Key features include: 99.99% uptime SLA, Service credits on missed service level commitments, 30 days or custom metrics and logs data retention.
Is there a cheaper alternative to 100ms?
Yes. Popular alternatives to 100ms include Cisco Webex, Zoom, Dialpad, Whereby. Free alternatives include Cisco Webex, Zoom, Dialpad. Compare them side-by-side on Toolradar.
Cheaper alternatives to 100ms
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
