Clock PMS
UnclaimedComprehensive hotel management software for seamless operations and revenue optimization.
Visit WebsiteTL;DR - Clock PMS
- All-in-one hotel management system covering PMS, POS, and guest services.
- Automates reservations, rate management, and channel synchronization.
- Designed for diverse hotel types, from small to large groups, with nearly 30 years of experience.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- Comprehensive suite covering most hotel operational needs.
- Automates complex pricing rules and channel updates.
- Supports various hotel types and sizes, including groups and resorts.
- Direct integration with Booking.com and other OTAs for real-time sync.
- Focus on stability and user-driven development over investor demands.
Cons
- Pricing is revenue and room-based, which might be less predictable for some.
- Specific integration partners beyond Booking.com and general OTAs are not explicitly detailed.
Ratings Across the Web
4.5(90 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Property Management System (PMS)Reservations management with availability and rate viewsDynamic rate management with hurdle rates and occupancy triggersInvoicing and card payment automationFront desk operationsHousekeeping managementGuest messaging and guest portalBooking engine and online check-in/kiosk
Pricing Plans
Base Subscription
Calculated based on annual net revenue and rooms
- property management system (PMS): reservations
- rates
- invoicing
- front desk
- housekeeping
- guest messaging
- booking.com and ota sync
- events
- activity bookings
- restaurant pos
- booking engine
- online check-in and kiosk
- guest portal
- card payment automation
- Support
About Clock PMS
By Toolradar Team·
Clock is a robust hotel management software designed to streamline operations for various types of hospitality businesses, from small family-run establishments to large hotel groups. It provides a complete Property Management System (PMS) that encompasses reservations, rate management, invoicing, front desk operations, and housekeeping. Beyond core PMS functionalities, Clock integrates event management, activity bookings, restaurant POS, a booking engine, online check-in, and a guest portal.
The platform is built to handle the complexities of daily hotel management, ensuring that multiple tasks and changes are managed efficiently without errors. It caters to a wide range of properties including boutique hotels, resorts, hostels, and extended-stay accommodations. Clock emphasizes fair pricing and continuous development based on user needs, rather than investor demands, aiming to provide a reliable and adaptable solution for hoteliers worldwide.
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Clock PMS FAQ
How does Clock PMS handle complex group bookings with varying rates and payment rules?
Clock PMS allows for the creation of blocks with specific statuses, release periods, and cut-off dates. It automatically enforces rules for corporate or agency clients, applying correct rates, routing, and billing. It can also import rooming lists and confirm entire groups efficiently, ensuring contracted rates remain private while guests see only vouchers.
Can Clock PMS prevent underpricing during high demand or through external channel managers?
Yes, Clock PMS features 'hurdle rates' which allow you to set a minimum revenue threshold. The system will not accept bookings below this threshold, or it will automatically adjust the rate to the minimum allowed, even when integrated with a Revenue Management System (RMS) or when external channels attempt to push lower prices.
How does Clock PMS manage guest requests and special instructions across different departments?
Clock PMS enables detailed notes and 'To-dos' to be assigned to specific staff or departments, such as housekeeping instructions or scheduling extra services. Guests can also manage certain aspects themselves through the guest portal, like booking parking or adding breakfast for specific days, ensuring all information is visible and organized for the relevant teams.
What happens if a guest's payment fails when using the automated card payment system?
If a payment fails, Clock PMS automatically retries the transaction. It also notifies the guest about the failed payment and updates the booking status if the payment continues to fail, minimizing manual follow-up for the hotel staff. OTA virtual cards are also billed automatically when released.
How does Clock PMS support properties that offer activities and experiences in addition to rooms?
Clock PMS allows for the booking of spa sessions, rentals, dinners, and other activities either as part of a room package or as standalone services. Each service checks capacity and is integrated into the guest's itinerary and folio, ensuring accurate tracking and reporting for resorts and wellness retreats.
Source: clock-software.com