
Crystal PM
Claim this toolComprehensive office management software suite designed specifically for optometry practices.
Paid plans only Visit WebsiteThe Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Comprehensive practice management for optometry, including billing, scheduling, and EHR.
- Offers customizable health records and integrates with various partners for flexibility.
- Cloud-based access from any device with robust security and data migration support.
Pros
- Highly customizable health records and practice management options
- Extensive integrations for claims, labs, and communication
- Cloud-based access enhances flexibility and mobility
- Dedicated data migration service simplifies switching from other EHRs
- Strong emphasis on patient engagement through online tools and communication
Cons
- Access out of the continental United States requires additional setup
- Specific pricing details are not publicly available, requiring direct contact
What is Crystal PM?
Available on: Web
Ratings Across the Web
Crystal PM holds an aggregate rating of 4.4 out of 5 from 53 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Exhaustive Billing Component with electronic routing slips
- Secure Electronic Claims submission (Apex, Trizetto, Waystar, VSP integration)
- In Office and Online Multi-doctor Scheduling with drag-and-drop functionality
- Seamless Data Migration from previous EHR software
- Optical & Inventory Management with electronic submission to labs/vendors
- Patient Portal and Online Forms with Kiosk Option
- Over 300 customized medical/health record templates
- Crystal Cloud for anytime, anywhere, any device access
Pricing Plans
Pricing checked Nov 2, 2026. Source: crystalpm.com/pricing, read Nov 2, 2026
| Plan | Price | Details |
|---|---|---|
| In Office Version | CONTACT US FOR PRICING |
|
| Hosted Cloud Version | CONTACT US FOR PRICING |
|
Included in all plans
- Patient Demographics
- Scheduling
- Certified Medical Records
- Reports
- Online Patient/Health Form with Kiosk Option
Hidden Costs & Gotchas
Potential high upfront costs (common for 'contact us' models).
Crystal PM by the numbers
| Metric | Crystal PM | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 24% have one | n/a |
| Listed as an alternative to | 3 tools | 3 | #25 of 51 (joint) |
| User rating | 4.4/5 (across the web, 53 ratings) | 4.2/5 | #8 of 31 (joint) tools with 20+ reviews |
Listed as an alternative to: #25 on 2026-10-16 to #25 on 2026-11-02 (rank among 51 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Medical Billing data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Crystal PM by the numbers”, Nov 2026.
Reviews

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Across 53 verified user reviews on Capterra, G2
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Crystal PM FAQ
How does Crystal PM support paperless operations for optometry practices?
Which teams would benefit most from using Crystal PM?
How does Crystal PM compare to Practice Fusion for managing patient records?
What kind of limitations should users be aware of with Crystal PM?
Does Crystal PM include a free tier?
Can Crystal PM integrate with existing lab and communication tools?
How does Crystal PM assist practices in transitioning from other EHR software?
Source: crystalpm.com