Language I/O
UnclaimedEnable global customer support with accurate, secure, real-time AI-powered translation.
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TL;DR - Language I/O
- Provides real-time, AI-powered translation for multilingual customer support.
- Integrates with existing CRM systems to empower agents in 150+ languages.
- Ensures enterprise-grade security and compliance for sensitive customer data.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Enables global customer support without adding headcount or scaling costs.
- Maintains brand voice consistency across all languages and channels.
- Offers robust security and compliance features for sensitive data.
- Integrates quickly and easily with existing support systems.
- Improves agent efficiency and customer satisfaction by eliminating language barriers.
Cons
- Pricing is custom and volume-based, requiring a quote.
- Primarily designed for enterprise-level operations, potentially less suitable for small businesses.
Key Features
Real-time translation in over 150 languagesIntegration with major CRMs (Salesforce, Zendesk, Oracle, ServiceNow)Support for multiple communication channels (chat, email, voice, SMS)Dynamic selection of optimal neural machine translation (NMT) enginesImposition of company-specific terminology onto translationsEnd-to-end data protection with no data retentionCompliance with GDPR, HIPAA, and global data lawsBuilt-in safeguards against toxic language
Pricing Plans
Pilot
starting at $10,000 + translation volume
- Experience AI-powered translation platform
- Test capabilities
- Refine workflows
- See ROI before full-scale adoption
Foundations+
starting at $25,000 + translation volume
- Essential translation capabilities
- Deliver consistent customer experiences across languages
- Perfect for teams ready to break down language barriers and reach new customers
- For beginning your multilingual support journey
- For expanding to international markets
Advanced+
starting at $50,000 + translation volume
- Sophisticated translation management and workflow optimization
- Enhanced control, customization, and analytics to support complex multilingual operations
- Perfect for scaling globally with established international operations
- For teams handling high volumes across multiple markets
Enterprise
starting at $100,000 + translation volume
- All access to our most powerful features
- Highest levels of customization, integration, and strategic partnership
- Perfect for scaling globally with established international operations
- For companies translating billions of words annually as part of their core support strategy
- Multiple channels and dozens of languages
About Language I/O
By Toolradar Team·
Language I/O provides an AI-powered translation platform designed for enterprise customer support. It enables agents to communicate with customers in over 150 languages in real-time, directly within existing CRM and support systems. The platform focuses on enhancing agent efficiency and customer satisfaction by removing language barriers, allowing agents to focus on empathy and complex problem-solving rather than translation.
The product is ideal for global enterprises, particularly in sectors like finance, healthcare, and government, that require high levels of security and compliance for customer data. It integrates seamlessly with major CRM platforms such as Salesforce, Zendesk, Oracle, and ServiceNow, supporting various communication channels including chat, email, voice, and SMS. Language I/O emphasizes a 'Human + AI' philosophy, where AI handles the heavy lifting of translation, while human agents provide personalized and empathetic support, ensuring brand voice consistency across all languages.
Key benefits include scaling multilingual support without increasing headcount, reducing operational costs, improving agent utilization, and enhancing customer loyalty through respectful and accurate communication. The platform is built with end-to-end data protection, offering full governance over AI use, no data retention, and compliance with global data laws like GDPR and HIPAA.
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Language I/O FAQ
How does Language I/O ensure brand voice consistency across different languages?
Language I/O ensures brand voice consistency by dynamically selecting the most appropriate neural machine translation (NMT) engine for a given piece of content and then imposing company-specific terminology and glossaries onto the translation. This process prevents robotic or inconsistent translations, maintaining an authentic brand voice across all markets and channels.
What specific measures does Language I/O take to protect sensitive customer data and ensure compliance?
Language I/O is built with end-to-end data protection, offering full governance over AI use, ensuring no third-party surprises. It operates with a strict no data retention policy, meaning nothing is stored or exposed. The platform provides context-aware translations without compromising compliance and includes built-in safeguards for regulations like GDPR, HIPAA, and other global data laws, giving total visibility and control over multilingual support without security gaps.
Can Language I/O integrate with custom or less common CRM systems, or is it limited to major platforms like Salesforce and Zendesk?
While Language I/O prominently features integrations with major CRMs like Salesforce, Zendesk, Oracle, and ServiceNow, it also offers API access. This allows for custom integrations and translation optimization, suggesting flexibility to connect with other systems beyond the listed major platforms, accommodating diverse enterprise environments.
How does Language I/O handle the balance between machine translation and human quality assurance for accuracy?
Language I/O's pricing model includes credits that can be used for various translation needs, encompassing machine translation, human editing, and quality assurance. This indicates a flexible approach where customers can leverage AI for efficiency while also opting for human oversight to ensure the highest level of accuracy and cultural nuance, particularly for critical communications.
What is the typical implementation time for Language I/O within an existing support infrastructure?
Language I/O boasts a rapid integration process, claiming that native translations in over 150 languages can be live on a CRM, browser, or other necessary platforms within 24 hours. This suggests a streamlined setup with minimal complicated configuration or extensive training required.
Source: languageio.com