LiveHelpNow Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is LiveHelpNow worth the price?
LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.
This can quickly become expensive for businesses needing comprehensive omnichannel support, as combining 'Live chat and texting' with 'Ticket Management' and 'Knowledge Base' would cost $75/agent/month. It's best for businesses that only need one specific support channel and want to avoid paying for unused features.
Pricing Plans
Free TrialFree plan
Free
Live chat and texting
$25/per Agent
- Omnichannel communications
- SMS/text-to-chat (500 text messages per license included)
- ChatGPT Agent Assistant
- Sneak Peek and Whisper
- Voice Chat
- Language translation
- Key integrations
- Auto-chat tagging
- Free training
- Enterprise-level reporting
- HIPAA and PCI compliant
Ticket Management
$25/per Agent
- Unified Email/Ticket inbox
- Support portal
- Automations & Triggers
- ChatGPT Agent Assistant
- HIPAA and PCI compliant
- Key integrations
- Enterprise-level reporting
- Free training
- Multiple ticket forms
Knowledge Base
$25/per Agent
- Unlimited articles
- Support portal
- AI Content Writer
- Instant SEO Boost
- Tagging
- Gather customer feedback
- Simplify employee training
- Language Translation
- Multi-brand support
- Free training
- Share anywear
Hidden Costs & Gotchas
Combining features significantly increases per-agent cost
SMS overage fees likely beyond 500 included messages
Potential for additional costs for advanced integrations
Which Plan Do You Need?
Small teams needing single channel support
Businesses with specific, isolated needs
Companies prioritizing modular software
How LiveHelpNow Compares to Competitors
Compared to Zendesk Support Suite, which starts around $59/agent/month for a more integrated offering, LiveHelpNow's modular $25/agent/month per feature can be cheaper for single-feature use but more expensive for full omnichannel. Freshdesk's Growth plan at $29/agent/month offers a more unified experience for a similar price to one LiveHelpNow module.
LiveHelpNow Pricing FAQ
How much does LiveHelpNow cost?
LiveHelpNow starts at $25/user/month on the Live chat and texting plan. It offers 3 paid tiers ranging from $25/user/month up to $25/user/month. A free plan is also available with limited features.
Does LiveHelpNow have a free plan?
Yes. LiveHelpNow offers a free plan called "Free plan". It is suitable for individuals or small teams getting started.
Does LiveHelpNow offer a free trial?
Yes, LiveHelpNow offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest LiveHelpNow paid plan?
The cheapest paid plan for LiveHelpNow is "Live chat and texting" at $25/user/month. Key features include: Omnichannel communications, SMS/text-to-chat (500 text messages per license included), ChatGPT Agent Assistant.
Is there a cheaper alternative to LiveHelpNow?
Yes. Popular alternatives to LiveHelpNow include Chatwoot, Kustomer, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does LiveHelpNow cost for a team of 10?
For a team of 10 users on the Live chat and texting plan, LiveHelpNow costs about $250/month, or $3,000/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to LiveHelpNow
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
