MyFieldAudits
UnclaimedComprehensive quality assurance platform with expert-led strategy, deployment, and compliance monitoring.
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TL;DR - MyFieldAudits
- Provides a 'done-for-you' quality assurance platform with expert strategy and deployment.
- Offers mobile apps for digital inspections, media capture, and real-time data collection.
- Includes compliance monitoring, reporting, and customer feedback integration for operational improvement.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Comprehensive 'done-for-you' service reduces implementation burden on clients.
- Mobile app with offline capabilities ensures inspections can be completed anywhere.
- Integrates customer feedback with QA data for a holistic view of operations.
- Provides clear oversight and accountability for inspection completion and follow-up.
- Expert guidance helps ensure regulatory compliance and operational consistency.
Cons
- Pricing details are not publicly available, requiring a discovery call.
- The 'done-for-you' approach might not suit organizations preferring full self-service.
- Requires integration into existing operational workflows for maximum benefit.
Key Features
Custom inspection strategy creation and platform configurationTeam training and program rollout supportMobile app for digital documentation, photos, and videosStep-by-step workflows and in-app training for inspectorsLocation, department, and team-specific dashboardsAggregate data from multiple sites and inspectionsAction item assignment and follow-up trackingAutomated compliance and insight reports delivered to inbox
Pricing
Paid
MyFieldAudits offers paid plans. Visit their website for current pricing details.
About MyFieldAudits
By Toolradar Team·
MyFieldAudits is a comprehensive quality assurance platform designed to streamline onsite inspections and ensure regulatory compliance. It offers a 'done-for-you' service model where a team of experts creates inspection strategies, configures the platform, trains staff, and monitors usage compliance. The platform is particularly suited for industries such as Senior & Long Term Care, Contract Food Service Operators, and Government Agencies, helping them establish best practices, meet contract standards, and complete Quality Assurance Plans (QASPs) for third-party vendors.
The platform includes a mobile app for digital documentation, media uploads, step-by-step workflows, and in-app training. It provides visibility into operations through dashboards for each location, department, and team, allowing for aggregated data analysis, action item assignment, and follow-up tracking. MyFieldAudits also offers a complementary product, MyCustomerVoice, which enables real-time guest feedback collection across multiple channels, sentiment analysis, and correlation of customer experience data with quality assurance results to drive continuous improvement.
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MyFieldAudits FAQ
How does MyFieldAudits ensure that 90% of field audits are completed, addressing the common issue of unfinished inspections?
MyFieldAudits tackles this by providing a centralized system for creating custom audit schedules, assigning inspections to individuals for accountability, and offering real-time oversight through dashboards. It also sends inbox alerts and reports on outstanding issues, ensuring that management knows if, when, and where inspections are being completed, thereby eliminating excuses for non-completion.
Can the mobile app be used in areas with no internet connectivity, and how is data synchronized once connectivity is restored?
Yes, the mobile app features an offline mode and auto-save capability, allowing inspections to be completed without an internet connection. Once the device regains connectivity, all progress and captured data, including notes, photos, and videos, are automatically synchronized to the cloud across all devices (iOS, Android, and Web).
How does MyFieldAudits correlate guest feedback collected via MyCustomerVoice with internal quality assurance results?
MyFieldAudits allows for the correlation of guest experience data from MyCustomerVoice with internal quality assurance results. This feature enables organizations to perform root-cause analysis, identify trends, and benchmark performance, providing actionable insights to improve operations by directly linking customer satisfaction to specific QA metrics.
What kind of training and support does MyFieldAudits provide to ensure successful adoption and ongoing compliance for new clients?
MyFieldAudits offers a comprehensive 'done-for-you' service that includes creating the inspection strategy, configuring the platform, and providing full team training. Beyond initial setup, they monitor platform usage compliance and continually review program performance to ensure optimal results and consistent quality assurance, even through staff turnover.
For government agencies, how does MyFieldAudits specifically assist in completing QASPs for third-party vendors?
MyFieldAudits helps government agencies establish a robust quality assurance process to complete Quality Assurance Plans (QASPs) for third-party vendors. The platform allows for the creation of custom audit schedules, digital documentation of vendor performance, and centralized tracking to ensure vendors meet the quality standards outlined in their contracts.
Beyond standard reporting, what unique insights do the Leaderboard, Compliance, and Insight reports offer to management?
The Leaderboard, Compliance, and Insight reports delivered to your inbox provide more than just raw data. They offer aggregated data from multiple sites, highlight underperforming departments or locations, track progress and improvement over time, and enable root-cause analysis. This allows management to move from reactive problem-solving to proactive operational improvement based on actionable intelligence.
Source: myfieldaudits.com