Stonly
UnclaimedThe knowledge platform for better, faster customer service with personalized knowledge, AI, and automation.
Visit WebsiteWhat is Stonly?
Stonly (help desk): The knowledge platform for better, faster customer service with personalized knowledge, AI, and automation. Stonly is a knowledge management platform designed to enhance customer service by empowering both support agents and customers. It enables the creation of interactive articles and guides that go beyond traditional knowledge bases, helping customers self-resolve issues and ensuring agents follow complex processes correctly. Key capabilities: Interactive Guides and Articles, Conversational AI Bot for customer self-service, AI Agent Assist for ticket summarization and response generation, Help Desk Integrations (Zendesk, Freshdesk, Salesforce, ServiceNow), Versioning and Access Rights. Stonly ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare Stonly against Guru, GitBook, Archbee.
TL;DR - Stonly
- Creates interactive guides and knowledge for customer self-service and agent support.
- Integrates AI for confident answers, ticket summarization, and agent assistance.
- Reduces support tickets, resolution times, and agent training periods.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
Pros & Cons
Pros
- Significantly decreases support tickets and resolution times.
- Reduces agent training time and errors.
- Empowers customers to self-serve effectively.
- Provides reliable AI assistance based on verified knowledge.
- Integrates seamlessly with existing help desk tools.
Cons
- Pricing for Enterprise features requires a custom quote.
- Specific limitations on guide views and team members for the Small Business plan.
Ratings Across the Web
4.5(202 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Interactive Guides and ArticlesConversational AI Bot for customer self-serviceAI Agent Assist for ticket summarization and response generationHelp Desk Integrations (Zendesk, Freshdesk, Salesforce, ServiceNow)Versioning and Access RightsMultimedia Editor and WYSIWYG EditorAuto-Translate and Multi-language supportWorkflow Editor and Content Migration
Pricing Plans
Free TrialSmall Business
Contact us
- Unlimited guides and tours
- Multiple languages
- 1 knowledge base
- 4,000 guide views
- 5 team members
- Embed guides anywhere
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Enterprise
Contact us
- Unlimited guides
- Embed guides anywhere
- Multiple languages
- Unlimited Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
- Auto-translate guides
- Advanced team rights management
- White label options
- Integration with Salesforce, Zendesk, Freshdesk, Front
- SSO compatibility
- Priority support
- Dedicated customer success
- Security review
- Surveys
- Help desk integrations
- AI Answers
- Automations
- SSO
- Private knowledge bases
- As many guide views and team members as you need
Basic
Free
- 400 guide views/mo
- 5 published guides (in a single language, with up to 100 steps per guide)
- 1 team member
- Retains all guides built during trial
About Stonly
By Toolradar Team·
Stonly is a knowledge management platform designed to enhance customer service by empowering both support agents and customers. It enables the creation of interactive articles and guides that go beyond traditional knowledge bases, helping customers self-resolve issues and ensuring agents follow complex processes correctly.
The platform integrates with popular help desk tools like Zendesk, Freshdesk, and Salesforce, providing agents with in-workflow guidance and automating tasks. It also leverages conversational AI to provide accurate answers based on verified knowledge, summarize tickets, and suggest resolutions. Stonly aims to reduce support tickets, decrease resolution times, and cut down agent training periods, making it ideal for companies looking to scale their customer support operations and improve efficiency.
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Stonly FAQ
What is Stonly?
Stonly is a knowledge management platform that helps businesses create interactive guides and knowledge bases for customer self-service and support agent assistance. It aims to improve customer service efficiency, reduce support tickets, and speed up resolution times by providing personalized knowledge, AI, and automation.
How much does Stonly cost?
Stonly offers a 'Small Business' plan with unlimited guides, multiple languages, 1 knowledge base, 4,000 guide views, and 5 team members. There is also an 'Enterprise' plan with custom pricing that includes additional features like help desk integrations, AI Answers, automations, SSO, private knowledge bases, and unlimited guide views/team members.
Is Stonly free?
Stonly offers a 14-day free trial of its Small Business plan. After the trial, users are automatically downgraded to a 'Basic' plan if they don't upgrade to a paid plan. The Basic plan includes 400 guide views/month, 5 published guides, and 1 team member.
Who is Stonly for?
Stonly is designed for companies of all sizes, particularly those with customer service teams, looking to improve their support efficiency. It benefits support agents by providing in-workflow guidance and AI assistance, and customers by enabling effective self-service. It's suitable for businesses aiming to reduce support tickets, decrease resolution times, and streamline agent training.
Source: stonly.com