Stonly
UnclaimedThe knowledge platform for better, faster customer service with personalized knowledge, AI, and automation.
Visit WebsiteTL;DR - Stonly
- Creates interactive guides and knowledge for customer self-service and agent support.
- Integrates AI for confident answers, ticket summarization, and agent assistance.
- Reduces support tickets, resolution times, and agent training periods.
Pricing: Free plan available
Best for: Growing teams
Pricing Plans
Free TrialSmall Business
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- Unlimited guides and tours
- Multiple languages
- 1 knowledge base
- 4,000 guide views
- 5 team members
- Embed guides anywhere
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Enterprise
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- Unlimited guides
- Embed guides anywhere
- Multiple languages
- Unlimited Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
- Auto-translate guides
- Advanced team rights management
- White label options
- Integration with Salesforce, Zendesk, Freshdesk, Front
- SSO compatibility
- Priority support
- Dedicated customer success
- Security review
- Surveys
- Help desk integrations
- AI Answers
- Automations
- SSO
- Private knowledge bases
- As many guide views and team members as you need
Basic
Free
- 400 guide views/mo
- 5 published guides (in a single language, with up to 100 steps per guide)
- 1 team member
- Retains all guides built during trial
About Stonly
Stonly is a knowledge management platform designed to enhance customer service by empowering both support agents and customers. It enables the creation of interactive articles and guides that go beyond traditional knowledge bases, helping customers self-resolve issues and ensuring agents follow complex processes correctly.
The platform integrates with popular help desk tools like Zendesk, Freshdesk, and Salesforce, providing agents with in-workflow guidance and automating tasks. It also leverages conversational AI to provide accurate answers based on verified knowledge, summarize tickets, and suggest resolutions. Stonly aims to reduce support tickets, decrease resolution times, and cut down agent training periods, making it ideal for companies looking to scale their customer support operations and improve efficiency.
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Stonly FAQ
Stonly is a knowledge management platform that helps businesses create interactive guides and knowledge bases for customer self-service and support agent assistance. It aims to improve customer service efficiency, reduce support tickets, and speed up resolution times by providing personalized knowledge, AI, and automation.
Stonly offers a 'Small Business' plan with unlimited guides, multiple languages, 1 knowledge base, 4,000 guide views, and 5 team members. There is also an 'Enterprise' plan with custom pricing that includes additional features like help desk integrations, AI Answers, automations, SSO, private knowledge bases, and unlimited guide views/team members.
Stonly offers a 14-day free trial of its Small Business plan. After the trial, users are automatically downgraded to a 'Basic' plan if they don't upgrade to a paid plan. The Basic plan includes 400 guide views/month, 5 published guides, and 1 team member.
Stonly is designed for companies of all sizes, particularly those with customer service teams, looking to improve their support efficiency. It benefits support agents by providing in-workflow guidance and AI assistance, and customers by enabling effective self-service. It's suitable for businesses aiming to reduce support tickets, decrease resolution times, and streamline agent training.