Stonly
UnclaimedThe knowledge platform for better, faster customer service with personalized knowledge, AI, and automation.
Visit WebsiteTL;DR - Stonly
- Creates interactive guides and knowledge for customer self-service and agent support.
- Integrates AI for confident answers, ticket summarization, and agent assistance.
- Reduces support tickets, resolution times, and agent training periods.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Stonly?
Stonly is a knowledge management platform designed to enhance customer service by empowering both support agents and customers. It enables the creation of interactive articles and guides that go beyond traditional knowledge bases, helping customers self-resolve issues and ensuring agents follow complex processes correctly.
The platform integrates with popular help desk tools like Zendesk, Freshdesk, and Salesforce, providing agents with in-workflow guidance and automating tasks. It also leverages conversational AI to provide accurate answers based on verified knowledge, summarize tickets, and suggest resolutions. Stonly aims to reduce support tickets, decrease resolution times, and cut down agent training periods, making it ideal for companies looking to scale their customer support operations and improve efficiency.
Available on: Web
Pros & Cons
Pros
- Significantly decreases support tickets and resolution times.
- Reduces agent training time and errors.
- Empowers customers to self-serve effectively.
- Provides reliable AI assistance based on verified knowledge.
- Integrates seamlessly with existing help desk tools.
Cons
- Pricing for Enterprise features requires a custom quote.
- Specific limitations on guide views and team members for the Small Business plan.
Ratings Across the Web
4.5(202 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Interactive Guides and ArticlesConversational AI Bot for customer self-serviceAI Agent Assist for ticket summarization and response generationHelp Desk Integrations (Zendesk, Freshdesk, Salesforce, ServiceNow)Versioning and Access RightsMultimedia Editor and WYSIWYG EditorAuto-Translate and Multi-language supportWorkflow Editor and Content Migration
Pricing Plans
Free TrialPricing checked Aug 1, 2026
Small Business
Contact us
- Unlimited guides and tours
- Multiple languages
- 1 knowledge base
- 4,000 guide views
- 5 team members
- Embed guides anywhere
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Enterprise
Contact us
- Unlimited guides
- Embed guides anywhere
- Multiple languages
- Unlimited Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Integration with Segment, Zapier, Freshpaint, Rudderstack
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
- Auto-translate guides
- Advanced team rights management
- White label options
- Integration with Salesforce, Zendesk, Freshdesk, Front
- SSO compatibility
- Priority support
- Dedicated customer success
- Security review
- Surveys
- Help desk integrations
- AI Answers
- Automations
- SSO
- Private knowledge bases
- As many guide views and team members as you need
Basic
Free
- 400 guide views/mo
- 5 published guides (in a single language, with up to 100 steps per guide)
- 1 team member
- Retains all guides built during trial
Reviews
4.5/5
Across 202 verified user reviews on g2, sourceforge, capterra
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Stonly FAQ
How does Stonly help reduce the volume of support tickets?
Stonly helps reduce support tickets by enabling the creation of interactive articles and guides that empower customers to self-resolve issues. This allows customers to find answers independently, decreasing the need to contact support agents directly.
Which teams benefit most from using Stonly?
Customer support teams benefit most from Stonly, as it provides tools for better, faster customer service through personalized knowledge, AI, and automation. It is also ideal for companies looking to scale their customer support operations and improve efficiency.
How does Stonly compare to Guru for knowledge management?
Stonly focuses on enhancing customer service by providing interactive guides and AI-powered assistance for both customers and agents, aiming to reduce tickets and resolution times. Guru also offers knowledge management but Stonly specifically highlights its ability to empower customer self-service and provide in-workflow guidance for agents.
What kind of limitations should users be aware of with Stonly?
Users should be aware that pricing for Enterprise features requires a custom quote, and the Small Business plan has specific limitations on guide views and the number of team members. These factors may influence scalability for larger operations or specific usage needs.
Does Stonly include a free tier?
Yes, Stonly is available on a free tier, with paid plans offered for users who require more extensive usage and additional features. This allows users to start with the platform before committing to a paid subscription.
How does Stonly integrate with existing help desk tools?
Stonly integrates seamlessly with popular help desk tools such as Zendesk, Freshdesk, and Salesforce. These integrations provide agents with in-workflow guidance and can automate various tasks directly within their existing support environment.
Can Stonly's AI summarize support tickets?
Yes, Stonly leverages conversational AI to summarize tickets, provide accurate answers based on verified knowledge, and suggest resolutions. This functionality helps agents quickly understand issues and respond effectively.
Source: stonly.com