Synchroteam
UnclaimedManage your mobile workforce efficiently with cloud-based field service management software.
Visit WebsiteWhat is Synchroteam?
Synchroteam is a resource planning tool. Synchroteam is a comprehensive cloud-based Field Service Management (FSM) solution designed to help businesses efficiently manage their mobile workforce. It offers a suite of tools for dispatching, scheduling, and reporting, catering to a wide range of industries including HVAC, plumbing, electrical, medical, and telecoms. Key capabilities: Route Optimization, Schedule & Dispatch (Drag-and-drop, ScheduleAssist), Mapping & GPS Tracking, Field Service CRM (Customer database, tasks, opportunities), Job Management (Advanced search, Job Pool). Synchroteam is paid-only, with most plans including a trial period. Buyers most often compare Synchroteam against RealGreen, WEXFSM, FieldRoutes.
TL;DR - Synchroteam
- Optimizes field service operations with intelligent scheduling and dispatch.
- Provides comprehensive tools for CRM, job management, and inventory tracking.
- Connects mobile workers in real-time via iOS and Android apps.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
Pros & Cons
Pros
- Comprehensive feature set covering all aspects of field service management.
- Intelligent route optimization minimizes travel time and distance.
- Supports 23 languages, catering to a global user base.
- Highly customizable to fit specific business needs.
- Offers a free 14-day trial with full feature access.
Cons
- No free tier available, only a trial.
- Pricing is per user, which can add up for larger teams.
- No refunds for cancellations, all sales are final.
Ratings Across the Web
4.4(98 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Route OptimizationSchedule & Dispatch (Drag-and-drop, ScheduleAssist)Mapping & GPS TrackingField Service CRM (Customer database, tasks, opportunities)Job Management (Advanced search, Job Pool)Custom FormsTime Tracking (Regular and overtime hours)Customer Portal
Pricing
Paid
Synchroteam offers paid plans. Visit their website for current pricing details.
About Synchroteam
By Toolradar Team·
Synchroteam is a comprehensive cloud-based Field Service Management (FSM) solution designed to help businesses efficiently manage their mobile workforce. It offers a suite of tools for dispatching, scheduling, and reporting, catering to a wide range of industries including HVAC, plumbing, electrical, medical, and telecoms. The platform aims to simplify business processes, optimize costs, and improve customer service by providing real-time interaction with field workers.
The software includes robust features like intelligent route optimization, drag-and-drop scheduling, GPS tracking, and a fully integrated CRM. It also supports job management, custom forms, time tracking, inventory management, invoicing, and payment processing. With mobile apps for iOS and Android, Synchroteam ensures that field technicians are always connected and have access to necessary job information. The platform is highly customizable and integrates with over 2,000 apps via Zapier, making it a flexible solution for businesses looking to streamline their field operations.
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Synchroteam FAQ
How does Synchroteam's Route Optimization feature handle existing job schedules?
The Route Optimization feature not only schedules new jobs efficiently but also reorganizes already scheduled jobs. It minimizes travel time and distance for technicians while preserving job duration and respecting visit windows.
What is the purpose of the Customer Portal, and what functionalities does it offer to customers?
The Customer Portal provides customers with a secure, private interface to interact with their service requests. Through this portal, customers can create new jobs, review the status of existing jobs, and download PDF reports related to their service appointments.
Does Synchroteam support inventory tracking across multiple locations or vehicles?
Yes, Synchroteam includes Inventory Management capabilities that allow tracking of parts inventory across various depots and vehicles. Users can transfer parts, define pricing, set minimum quantity alerts, and track items by serial number.
How does Synchroteam assist with scheduling new jobs when considering technician availability and skills?
Synchroteam's ScheduleAssist tool analyzes the existing schedule and suggests optimal time slots for new jobs. It considers factors such as the skills required for the job and the travel distance to ensure efficient assignment.
What is the licensing model for Synchroteam, and are there different user types?
Synchroteam uses a per-user licensing model with options for monthly or annual billing. User types include Administrator, Manager, and Mobile Worker, with the first Administrator license being free when a paid mobile worker account is active.
Can Synchroteam integrate with other web applications for automation?
Yes, Synchroteam offers integration with over 2,000 popular web applications through Zapier. This allows users to create automations and seamlessly move information between different platforms.
Source: synchroteam.com