Unbabel
UnclaimedAI-powered language operations platform for seamless multilingual communication.
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TL;DR - Unbabel
- AI-powered translation platform with human-in-the-loop for quality.
- Enables multilingual customer service across various channels.
- Integrates with existing workflows and provides quality transparency.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Reduces operational costs by optimizing AI and human translation balance
- Increases customer satisfaction (CSAT) through multilingual support
- Improves agent productivity and first response times
- Allows businesses to expand into new markets without extensive hiring of native speakers
- Maintains brand voice and lingo across different languages
Cons
- Specific pricing details are not publicly available, requiring a demo or expert consultation.
- Requires integration with existing systems, which might have initial setup considerations.
Key Features
AI-driven dynamic workflows with human reviewCustomizable translation workflows (speed, quality, cost)Real-time quality reporting and AI quality estimationMT Score for machine translation model evaluationSeamless integration with existing apps and platformsMultichannel support (chat, email, FAQs)Tone replication for brand consistencyData security with encryption, anonymization, and ISO 27001 certification
Pricing
Paid
Unbabel offers paid plans. Visit their website for current pricing details.
About Unbabel
By Toolradar Team·
Unbabel is a Language Operations (LangOps) Platform that provides AI-powered translation services with human review capabilities. It is designed for businesses that need to communicate globally across various languages, particularly in customer service and other operational areas. The platform leverages an always-on AI to automate translations where possible, while intelligently integrating human linguists for quality assurance and refinement when needed. This hybrid approach allows businesses to optimize for cost, speed, and quality based on their specific requirements and content types.
Unbabel enables customer service agents to become instantly multilingual, facilitating communication with customers in any language across multiple channels like chat, email, and FAQs. It integrates seamlessly with existing applications and CRM systems, ensuring minimal disruption to current workflows. The platform also includes advanced features like AI quality estimation and MT Score to provide transparency into translation performance and help identify the best machine translation models. Unbabel is built with a strong focus on security, utilizing encryption, anonymization, and ISO 27001 certification to protect data.
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Unbabel FAQ
How does Unbabel's hybrid AI and human approach specifically benefit customer service operations?
Unbabel's hybrid approach allows customer service agents to communicate in any language instantly, without needing to be native speakers. The AI handles initial translations, and human editors refine them for accuracy and tone, ensuring high-quality interactions. This reduces the need for hiring specialized multilingual staff, optimizes resource allocation, helps manage support surges, and improves first response times and overall customer satisfaction.
Can Unbabel replicate a company's specific brand tone and lingo in its translations across different markets?
Yes, Unbabel is designed to match and replicate a company's specific business lingo and tone from the outset. It continuously learns and improves, ensuring that translations maintain brand consistency and resonate appropriately in every target market, which is crucial for brand identity and customer engagement.
What is the 'AI quality estimation' and 'MT Score' feature, and how do they provide confidence in translations?
AI quality estimation provides full visibility into the performance of translations, allowing users to see how their translations rank and identify areas for optimization. The MT Score specifically helps discover the best machine translation model for a given task or content type, even from third-party providers, by evaluating its quality. These features offer transparency and control over translation quality, ensuring reliability.
Which specific CRM and digital communication platforms does Unbabel integrate with to support existing workflows?
Unbabel seamlessly integrates with popular CRM systems and digital communication channels such as Zendesk, and supports email, chat, and FAQ platforms. This allows businesses to translate existing workflows without disruptive onboarding or switching between applications, ensuring agents can continue working in their familiar environments.
How does Unbabel ensure the security and privacy of sensitive customer data during the translation process?
Unbabel prioritizes data security through encryption, anonymization, and adherence to best-in-class standards. The entire process is ISO 27001 certified, ensuring that all data is securely processed and protected, which is critical for handling sensitive customer interactions.
Source: unbabel.com