GlitchTip vs Userback: Which Should You Choose in 2026?
Choosing between GlitchTip and Userback comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
GlitchTip
Collect, organize, and alert on software errors and performance in real-time, affordably.
Best for you if:
- • You need monitoring features specifically
- • Real-time error tracking, performance monitoring, and uptime checks.
- • Open-source and compatible with Sentry client SDKs.
Userback
Collect, understand, and act on user feedback to build better products faster.
Best for you if:
- • You need customer feedback features specifically
- • Collect user feedback directly from websites and apps with various tools.
- • Understand feedback quickly with rich context like video, annotations, and session replays.
| At a Glance |  Userback | |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Monitoring | Customer Feedback |
Rating | —/100 | —/100 |
| Feature | GlitchTip | Userback |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | MonitoringDebugging | Customer FeedbackScreen Recording |
Understanding the Differences
Both GlitchTip and Userback solve similar problems, but they approach them differently.GlitchTip positions itself as "collect, organize, and alert on software errors and performance in real-time, affordably." while Userbackfocuses on "collect, understand, and act on user feedback to build better products faster.". These differences matter depending on what you're trying to accomplish.
When to Choose GlitchTip
GlitchTip makes sense if you're looking for a budget-friendly option with a free tier solution.
When to Choose Userback
Userback is worth considering if you need a flexible option with both free and paid tiers tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, GlitchTip lets you get started without pulling out your credit card.
We'd pick: GlitchTip
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Userback is built for teams that are leveling up.
We'd pick: Userback
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Both have enterprise tiers—compare their security features.
We'd pick: GlitchTip
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with GlitchTip, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated GlitchTip higher (/100). But the community has upvoted Userback more (0 votes). Pick your source of truth.
Key Takeaways
What GlitchTip Does Better
- Our recommendation for most use cases
Consider Userback If
- You want to start free and scale later
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with GlitchTip. But the honest answer is that "better" depends on your situation. GlitchTip scores higher in our analysis, but Userback might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is GlitchTip or Userback better?
Based on our analysis, GlitchTip scores higher with high/100. GlitchTip isfreemium while Userback is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from GlitchTip to Userback easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do GlitchTip and Userback offer free trials?
Most software in this category offers free trials or free tiers. GlitchTip is freemium with a free tier.Userback is freemium with a free tier. Visit their websites for current trial offers.