Nextiva Logo
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About Nextiva
Nextiva is a unified customer experience platform that combines business phone, video conferencing, SMS, live chat, email, and social media management into a single system. Its AI engine, XBert, acts as a virtual employee handling calls, texts, and chats around the clock with sentiment analysis and real-time agent assistance. Serving over 1 million users including Taco Bell, Amazon, and UPS, Nextiva offers solutions ranging from small business VoIP at $15/user/mo to full enterprise contact center suites with omnichannel routing, workforce management, and customer journey orchestration.
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