ALICE
UnclaimedOptimize hotel operations, communication, and guest satisfaction for luxury properties.
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TL;DR - ALICE
- Optimizes hotel operations, housekeeping, and guest communication.
- Designed for high-end, luxury, and multi-outlet hotels.
- Provides operational insights and tools for management and ownership groups.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly improves on-property communication and efficiency
- Enhances guest satisfaction by ensuring quick issue resolution
- Reduces operating costs and optimizes labor management
- Provides clear, forward-looking insights for management and ownership groups
- Specifically tailored for the complex needs of luxury hotels
Cons
- No free trial or free tier publicly advertised
- Primarily focused on luxury and high-end hotels, potentially over-featured for smaller establishments
Key Features
Housekeeping management for increased staff productivity and room insightsService delivery coordination for consistent guest and team request fulfillmentGuest services personalization and scaling for front desk operationsReal-time guest messaging for preferred communicationEnterprise Dashboards for visualizing custom data on web and mobilePerfectWage™ for competitive wage information by positionEnterprise Asset Management for tracking and monitoring assetsPerfectLabor™ for optimizing staffing and scheduling
Pricing
Paid
ALICE offers paid plans. Visit their website for current pricing details.
About ALICE
By Toolradar Team·
Alice is a comprehensive hotel operations software designed to enhance efficiency and guest experience in high-end, luxury, and multi-outlet hotels. It provides a five-star project management solution specifically tailored to the unique demands of these establishments, optimizing real-time communication, operational efficiency, and cost savings across various departments.
The platform offers specialized modules for housekeeping, service delivery, guest services, and guest messaging, ensuring that all aspects of hotel operations are streamlined. For management and ownership groups, Alice provides critical insights into portfolio performance, enabling benchmarking, preventing internal disconnects, and optimizing labor costs. It helps hotels deliver luxury service with fewer resources, improve guest satisfaction by quickly addressing issues, and drive profits through better operational control and strategic planning.
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ALICE FAQ
How does Alice specifically help luxury hotels manage complex multi-outlet operations?
Alice is designed as a five-star project management solution that optimizes real-time communication and efficiency across various departments, including housekeeping, service delivery, and guest services. This integrated approach ensures seamless coordination and resource allocation, which is crucial for the intricate demands of multi-outlet luxury properties.
Can Alice integrate with existing property management systems (PMS) to streamline data flow?
While the specific integration capabilities are not detailed, Alice is positioned as an essential tool for modern hotels, implying a need for compatibility with existing hotel technology stacks. Its ability to provide consolidated revenue data and operational insights suggests it can either integrate or work alongside other financial and operational systems.
What kind of data does the Enterprise Dashboard provide to ownership groups for maximizing asset ROI?
The Enterprise Dashboard automates the visualization of custom data, offering forward-looking visibility into portfolio performance. This allows ownership groups to identify obstacles to profit maximization, benchmark performance across properties, and make informed decisions regarding investments and management company performance.
How does PerfectLabor™ ensure 100% perfect labor costs, especially concerning contract labor?
PerfectLabor™ is an innovative tool designed to increase profits and maximize staffing efficiency through effective scheduling. It helps management groups deliver 100% perfect labor costs by optimizing staffing levels and potentially integrating contract labor management, preventing costly mistakes from internal disconnects.
Beyond operational efficiency, how does Alice contribute to increasing a hotel's Net Promoter Score (NPS)?
Alice contributes to a higher NPS by ensuring all hotel activities are completed efficiently and issues are addressed quickly and correctly. This leads to better operating margins, improved payroll and inventory control, and a superior administrative operation, all of which enhance the overall guest experience and satisfaction.
Source: aliceplatform.com