ALICE

Name: ALICE
Brand: ALICE

Unclaimed

Optimize hotel operations, communication, and guest satisfaction for luxury properties.

Hotel Management Project Management Workflow Automation Communication

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Reviews onTrustpilot

3 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Significantly improves on-property communication and efficiency

Biggest con

No free trial or free tier publicly advertised

TL;DR - ALICE

Optimizes hotel operations, housekeeping, and guest communication.
Designed for high-end, luxury, and multi-outlet hotels.
Provides operational insights and tools for management and ownership groups.

Pricing: Paid only

Best for: Enterprises & pros

What is ALICE?

Editorial review

Alice is a comprehensive hotel operations software designed to enhance efficiency and guest experience in high-end, luxury, and multi-outlet hotels. It provides a five-star project management solution specifically tailored to the unique demands of these establishments, optimizing real-time communication, operational efficiency, and cost savings across various departments. The platform offers specialized modules for housekeeping, service delivery, guest services, and guest messaging, ensuring that all aspects of hotel operations are streamlined. For management and ownership groups, Alice provides critical insights into portfolio performance, enabling benchmarking, preventing internal disconnects, and optimizing labor costs. It helps hotels deliver luxury service with fewer resources, improve guest satisfaction by quickly addressing issues, and drive profits through better operational control and strategic planning.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcealiceplatform.com ↗

Pros & Cons

Pros

Significantly improves on-property communication and efficiency
Enhances guest satisfaction by ensuring quick issue resolution
Reduces operating costs and optimizes labor management
Provides clear, forward-looking insights for management and ownership groups
Specifically tailored for the complex needs of luxury hotels

Cons

No free trial or free tier publicly advertised
Primarily focused on luxury and high-end hotels, potentially over-featured for smaller establishments

Ratings Across the Web

Trustpilot3 reviews

0/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Housekeeping management for increased staff productivity and room insightsService delivery coordination for consistent guest and team request fulfillmentGuest services personalization and scaling for front desk operationsReal-time guest messaging for preferred communicationEnterprise Dashboards for visualizing custom data on web and mobilePerfectWage™ for competitive wage information by positionEnterprise Asset Management for tracking and monitoring assetsPerfectLabor™ for optimizing staffing and scheduling

Pricing

Paid

ALICE offers paid plans. Visit their website for current pricing details.

View pricing

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Best ALICE Alternatives

Top alternatives based on features, pricing, and user needs.

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WeavePaid

All-in-one AI-powered communication and patient engagement platform for small businesses.

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CloudbedsPaid

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HotelogixPaid

Unify hotel operations with a powerful cloud PMS for faster decisions and effortless control.

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MewsPaid

Simplify operations, elevate guest experiences, and grow revenue for any hospitality property.

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GuestJoyPaid

Unlock the spend potential of every guest and drive revenue beyond the room for hotels.

FlexkeepingPaid

Shockingly smooth hotel operations through automation and comprehensive management suites.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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ALICE FAQ

How does Alice specifically help luxury hotels manage complex multi-outlet operations?

Alice is designed as a five-star project management solution that optimizes real-time communication and efficiency across various departments, including housekeeping, service delivery, and guest services. This integrated approach ensures seamless coordination and resource allocation, which is crucial for the intricate demands of multi-outlet luxury properties.

Can Alice integrate with existing property management systems (PMS) to streamline data flow?

While the specific integration capabilities are not detailed, Alice is positioned as an essential tool for modern hotels, implying a need for compatibility with existing hotel technology stacks. Its ability to provide consolidated revenue data and operational insights suggests it can either integrate or work alongside other financial and operational systems.

What kind of data does the Enterprise Dashboard provide to ownership groups for maximizing asset ROI?

The Enterprise Dashboard automates the visualization of custom data, offering forward-looking visibility into portfolio performance. This allows ownership groups to identify obstacles to profit maximization, benchmark performance across properties, and make informed decisions regarding investments and management company performance.

How does PerfectLabor™ ensure 100% perfect labor costs, especially concerning contract labor?

PerfectLabor™ is an innovative tool designed to increase profits and maximize staffing efficiency through effective scheduling. It helps management groups deliver 100% perfect labor costs by optimizing staffing levels and potentially integrating contract labor management, preventing costly mistakes from internal disconnects.

Beyond operational efficiency, how does Alice contribute to increasing a hotel's Net Promoter Score (NPS)?

Alice contributes to a higher NPS by ensuring all hotel activities are completed efficiently and issues are addressed quickly and correctly. This leads to better operating margins, improved payroll and inventory control, and a superior administrative operation, all of which enhance the overall guest experience and satisfaction.

Source: aliceplatform.com

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