Chargebee Retention
UnclaimedIncrease customer lifetime value and reduce churn with intelligent cancel experiences.
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TL;DR - Chargebee Retention
- Transforms generic cancel pages into personalized retention experiences.
- Uses data and AI to target customers with dynamic win-back offers.
- Provides deep insights into cancellation reasons and retention performance.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Significantly reduces customer churn by up to 40%.
- Provides deep, actionable insights into customer cancellation reasons.
- Enables rapid experimentation and optimization of retention strategies.
- Offers extensive customization to maintain brand consistency.
- Integrates with existing tech stacks for seamless data flow.
Cons
- Requires integration with a billing platform to unlock full value.
- Pricing is session-based, which might require careful monitoring for high-volume businesses.
- The Enterprise plan requires a custom quote, lacking transparent pricing.
Key Features
Personalized cancel experienceDynamic offer targeting and audience segmentationAutomated retention workflows and alertsRetention insights dashboardsCustomizable cancel page brandingDeflection funnel tracking (canceled, deflected, watch list, saved)A/B testing (randomized, rules-based, ML-based Smart Targeting)Integration with billing platforms (Chargebee, Recurly, Stripe)
Pricing Plans
Starter
Free for the first USD 250K of cumulative billing, then 0.75% on billing
- Flexible Billing (Usage-based, Subscriptions, Hybrid)
- Checkout, Hosted-payments, Self-serve Portal
- Custom Usage Metering and Aggregation
- Multi-region Sales Tax Support
- 35+ Payment Gateway Integrations
Performance
USD7,188/yr
- Everything in Starter + Advance and Consolidated Invoices
- Smart Dunning
- Migration Support
- Engineering Consultation
Enterprise
Contact us
- Everything in Performance + Multi-Entity Support
- Account Hierarchy
- On-demand Discounting
- Contract Terms
CPQ Lite
Free for the first 50 quotes
- Quote creation for Sales
- Immediate Amendments for Existing Customers
CPQ
Talk To Sales
- Everything in CPQ Lite + Quoting Controls for RevOps & Finance
- Multi-product Quotes
- Multi-year Ramped Quotes
- Rule-based Approval Workflows
Performance (Revenue Recognition)
Talk to sales
- Automated Revenue Recognition Point-in-Time and Overtime (Ratable)
- Multi-Currency Support
- GAAP Revenue Reports
- Journal Entry Mapping
Enterprise (Revenue Recognition)
Get a quote tailored to your needs
- Everything in Performance + Multi-Entity Support
- Advanced Revenue Rules and SSP configurations
- Usage-based revenue recognition
- Contract-based revenue recognition
- Variable Consideration
- Revenue Sharing Arrangements
- Material Right
- SSP Price Analyzer
- Expense Amortization
Performance (Retention)
Starts at USD3,750 for 50-149 sessions/month
- No-code Cancel Pages
- AI-Powered Offer Builder
- Multivariate Testing
- Deflection Funnel and Retention Dashboard
Enterprise (Retention)
Get a quote tailored to your needs
- Everything in Performance + Multi-Brand Cancel Experiences
- ML-Based Smart Targeting
- Dedicated Account Manager
- Personalized Segmentation and Targeting Recommendations
About Chargebee Retention
By Toolradar Team·
Chargebee Retention is a customer retention management platform designed specifically for online subscriptions. It revolutionizes the customer cancel journey by replacing generic cancel pages with personalized, dynamic experiences aimed at winning back customers. The platform allows businesses to understand why customers are canceling through detailed insights and provides tools to implement and test retention strategies.
This solution is ideal for subscription-based businesses looking to proactively manage churn, optimize their customer lifecycle, and increase customer lifetime value. It provides capabilities for targeting specific customer segments with personalized offers, automating workflows to engage customers, and gaining actionable insights from retention experiments. By integrating with existing billing, engagement, and customer tools, Chargebee Retention ensures a seamless experience and prevents customers from falling through the cracks, ultimately helping businesses save up to 40% of potential cancellations.
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Chargebee Retention FAQ
How does Chargebee Retention differentiate between a 'deflected' and 'saved' customer within its deflection funnel?
Chargebee Retention tracks three outcomes: 'canceled' (customer proceeds with cancellation), 'deflected' (customer chooses an offer that delays or changes their cancellation intent, like a pause or discount, but doesn't fully commit to staying), and 'saved' (customer fully reverses their cancellation decision and commits to continuing their subscription).
Can Chargebee Retention integrate with custom-built billing systems or only with listed platforms like Stripe and Recurly?
While Chargebee Retention explicitly lists integrations with popular billing platforms like Chargebee, Recurly, and Stripe, its use of webhooks and Segment integration for passing event data suggests a capability to integrate with other systems, including potentially custom-built ones, by leveraging these generic data transfer mechanisms.
What types of offers can be presented to customers through the personalized cancel experience, and how are they dynamically targeted?
Offers can include discounts, pauses, plan changes, or alternative solutions. These are dynamically targeted based on customer attributes such as LTV, tenure, usage, and other segmentation parameters. The platform supports randomized, rules-based, or ML-based (Smart Targeting) tests to determine the most effective offers for different customer segments.
Beyond sending Slack or email alerts, what specific 'save intervention workflows' can be triggered in real-time when a customer accepts an offer?
When a customer accepts an offer, Chargebee Retention can trigger various save intervention workflows. These can include automatically updating their subscription status in the billing system, provisioning access to new features, notifying customer success teams for follow-up, or initiating specific marketing campaigns tailored to their new status, all through its integration capabilities.
How does the 'Retained Revenue Reporting' feature provide value beyond standard save and deflection metrics?
Retained Revenue Reporting goes beyond simple save and deflection counts by quantifying the actual monetary impact of your retention efforts. It assesses the true value of a saved customer, allowing businesses to understand the direct revenue contribution from their retention strategies and measure ROI, rather than just the volume of customers retained.
Source: chargebee.com