Clearfeed Support
UnclaimedUnify and automate support across multiple channels with AI agents for Slack-first teams.
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TL;DR - Clearfeed Support
- Unifies support requests from multiple channels into Slack/MS Teams.
- Utilizes AI agents for instant support and faster resolution.
- Integrates bi-directionally with existing helpdesk and project management tools.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Consolidates support requests from various channels into a single platform (Slack/MS Teams).
- Leverages AI to automate responses and resolve common queries quickly.
- Provides bi-directional integration with existing helpdesk and project management tools.
- Offers a Slack-native experience, allowing teams to work without switching platforms.
- Enables tracking of key performance indicators (KPIs) like closure time and first-time response rates.
Cons
- Primarily focused on Slack/MS Teams, which might not suit organizations not heavily reliant on these platforms.
- Specific pricing details are not publicly available, requiring a demo or trial to understand costs.
Key Features
Omnichannel Support (Slack, Email, MS Teams, Web Chat, Portal)AI Agents for instant support and auto-resolutionTicketing System for SlackSLA Alerts in SlackTriage ChannelsForms for SlackApprovals for SlackCustomer Portal
Pricing
Paid
Clearfeed Support offers paid plans. Visit their website for current pricing details.
About Clearfeed Support
By Toolradar Team·
ClearFeed is a next-generation helpdesk solution designed for Slack-first teams, leveraging AI agents to streamline customer and employee support. It unifies requests from various channels including Slack, Email, MS Teams, Web Chat, and Customer Portals, allowing support teams to manage everything directly within Slack or MS Teams. The platform aims to automate support processes and resolve requests significantly faster by connecting to existing tools and knowledge bases.
ClearFeed is built for conversational, AI-powered support, offering a zero-friction setup to get started quickly. It caters to both external customer support and internal helpdesk needs (IT, HR, Engineering), providing features like ticketing, SLA alerts, triage channels, and bi-directional integrations with popular helpdesks like Zendesk, Jira, and Freshdesk. The product helps organizations meet users where they work, resolve queries faster with AI, and gain insights into service metrics.
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Clearfeed Support FAQ
What is Clearfeed Support?
ClearFeed Support is a next-generation helpdesk solution that unifies support requests from various channels (Slack, Email, MS Teams, Web Chat, Portal) into Slack or MS Teams. It uses AI agents to automate support, resolve queries faster, and integrates with existing ticketing and project management systems.
How much does Clearfeed Support cost?
ClearFeed offers simple, transparent pricing, but specific details are not publicly listed. Users can try it for free with a 14-day trial or book a demo to learn more about pricing.
Is Clearfeed Support free?
ClearFeed is not free but offers a 14-day free trial that does not require a credit card. There is also a Black Friday promotion offering 3 months for $1.
Who is Clearfeed Support for?
ClearFeed Support is designed for Slack-first teams and organizations looking to scale customer support, internal IT, HR, and engineering helpdesks. It's suitable for companies that want to streamline support workflows, automate responses with AI, and integrate with their existing helpdesk and project management tools.
Source: clearfeed.ai