Paw Partner
UnclaimedComprehensive software for pet boarding, daycare, and grooming businesses, designed by pet business owners.
Visit WebsiteReviews onCapterra
59 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Developed by pet business owners, ensuring industry-specific functionality
Biggest con
Text messaging is an additional paid option
TL;DR - Paw Partner
- All-in-one software for pet boarding, daycare, and grooming businesses.
- Features a branded client app for bookings, payments, and communication.
- Automates tasks, manages staff, and provides business analytics.
Pricing: Free plan available
Best for: Growing teams
4.9/5 across review platforms
What is Paw Partner?
Paw Partner is a specialized software solution built for pet businesses such as boarding facilities, daycares, and grooming salons. Developed by pet business owners who understand the industry's unique needs, it offers extensive customization, automation, and client management features. The platform aims to streamline operations, reduce administrative tasks, and enhance the customer experience through a branded app and website.
The software provides tools for managing reservations, client communications, staff tasks, and pet-specific information like vaccine records and feeding instructions. It also includes analytics for tracking business performance and offers integrated payment processing. Paw Partner is designed to be adaptable to various business models within the pet care industry, offering tailored solutions for different service combinations.
Available on: Web, iOS, Android
Pros & Cons
Pros
- Developed by pet business owners, ensuring industry-specific functionality
- Significantly reduces administrative tasks and staff needs
- Enhances client experience with a dedicated mobile app for bookings and communication
- Offers free onboarding, setup, ongoing training, and support
- Provides detailed insights and analytics for business growth
Cons
- Text messaging is an additional paid option
- Custom app branding requires an additional setup fee and monthly cost
- QuickBooks integration is only available for QuickBooks Online and in the United States
Ratings Across the Web
4.9(59 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Branded client app and website for booking and paymentsClient profile management including waivers, vaccine uploads, and direct messagingCustomizable client questionnaires and add-on optionsPet card snapshot with vet records, weight tracking, feeding/medication instructionsStaff task management and assignment with calendar viewTimeclock for staff attendance and cost monitoringTimeline feature for sharing pet photos with clients via push notificationsAutomated business reports for reservations, occupancy, sales, and income
Pricing Plans
Grooming Only
$44.99 / month
- Customer Booking (app & online)
- Appointment based grooming
- Unlimited groomers
- Custom pricing/discount per pet
Training Only
$44.99 / month
- Appointment based booking
- Private or Group Classes
- Send homework to customer
- Class rosters
Boarding, Daycare, And Multi-Service
$99.99 / month
- Food instruction / Feed Report
- Stay Report
- Medication instruction/report
- Staff task management
- Staff notice communication
- Time clock management
- Tips via terminal
- Group boarding or individual
- Deposit management
- Customer item tracking
- Revenue reports
- Play group management
Text Messaging
$10.99 / month
- 700 texts per month and $0.02/message after that
Custom App
$99.99 / month
- Removing all paw partner logos
- Your custom App in the App store!
Paw Payments Integrated Credit Card Processing
Contact us
- Integrated payments (reservations, online/in-app payments,purchases packages)
Quickbooks Integration
Free
- Payment transactions can flow directly into your quickbooks account. Must be QB online!
Reviews
4.9/5
Across 59 verified user reviews on Capterra
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Paw Partner FAQ
How does Paw Partner handle client communication regarding pet updates and photos?
Paw Partner includes a 'Timeline' feature that allows staff to tag pets in photos during upload. Clients automatically receive push notifications when new photos of their specific pet are available, ensuring they only see relevant content. Clients can also directly message the business through the app or website.
Can Paw Partner accommodate businesses that only offer grooming or training services, or is it exclusively for multi-service facilities?
Paw Partner offers specific pricing tiers for 'Grooming Only' and 'Training Only' businesses, in addition to its 'Boarding, Daycare, and Multi-Service' package. This ensures that businesses specializing in a single service can still leverage the platform's relevant features without paying for unnecessary functionalities.
What kind of data migration support is provided when transitioning to Paw Partner from another system?
Paw Partner offers free data migration. Businesses are provided with data templates to complete, which are then used by the Paw Partner team to input client information into the system. Alternatively, businesses can rebuild their clientele information as new bookings come in. The feasibility of free data migration depends on the quality of the provided data.
How does the custom app feature differ from the standard client app provided by Paw Partner?
The custom app option allows businesses to remove all Paw Partner logos and have their own branded application listed directly in the App Store. This provides a more personalized and professional client experience, reinforcing the business's brand identity, and comes with an additional one-time setup fee and monthly charge.
What specific staff management capabilities does Paw Partner offer beyond basic scheduling?
Beyond reservation management, Paw Partner includes features like a Timeclock for tracking staff start and end times, staff task management with daily assignment capabilities, and internal staff notice communication. The calendar view also alerts staff to overlapping bookings, helping to prevent scheduling conflicts.
Source: pawpartner.com