PestPac
UnclaimedAI-powered, field-tested software unifying pest control operations from office to field.
Visit WebsiteTL;DR - PestPac
- Comprehensive software for pest control businesses, unifying field, finance, and back-office operations.
- Offers specialized features for residential and commercial pest control, including scheduling, routing, and customer self-service.
- Enhances efficiency through automation, mobile field tools, and compliance management for various pest control scenarios.
Pricing: Paid only
Best for: Enterprises & pros
4.1/5 across review platforms
What is PestPac?
PestPac is an end-to-end software solution specifically designed for pest control operators. It integrates field, finance, and back-office operations to streamline processes, improve efficiency, and support business growth. The platform offers specialized features for both residential and commercial pest control, enabling businesses to manage scheduling, routing, customer communications, and financial transactions effectively.
This comprehensive system empowers pest control companies to automate customer interactions through self-service portals and automated notifications, optimize technician routes, and enhance field documentation. For commercial clients, it provides advanced tools for managing multi-unit properties, ensuring compliance with IPM standards, and handling specific reporting requirements like Sentricon® and WDI forms. PestPac aims to give pest control businesses a competitive edge by transforming their operational workflows and improving customer service.
Available on: Web
Pros & Cons
Pros
- Unifies all aspects of a pest control business, from field to back office.
- Offers robust automation for customer communication and scheduling.
- Provides specialized features for both residential and complex commercial pest control needs.
- Enhances field technician efficiency with a comprehensive mobile app and route optimization.
- Supports compliance and detailed reporting for industry-specific requirements.
Cons
- No free tier or trial mentioned, indicating a potentially significant upfront investment.
- Requires integration with existing business processes, which may involve a learning curve.
- Specific pricing details are not publicly available, requiring direct contact for quotes.
Ratings Across the Web
4.1(519 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Residential customer self-service portal for estimates, payments, and account managementAutomated customer notifications via call, text, or email for service reminders and promotionsMobile app for technicians with GPS mapping, activity documentation, and upsell capabilitiesRoute optimization (RouteOp) for efficient scheduling and real-time adjustmentsIntegrated communication center for managing chat, text, and email inquiriesCommercial features including audit logs, condition tracking, and inspection reportsSupport for multi-unit properties with detailed floor plan schematics and per-unit signature captureIntegrated Pest Management (IPM) compliance tools for detailed inspection and application records
Pricing Plans
Pricing checked Jul 26, 2026
Small Business
Contact us
- Customer Management
- Basic Scheduling and Routing
- Termite Inspection
- Mobile App
- Billing and Payments
- Basic Accounting
- Basic Reporting
- Customer Portal
Professional
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- Customer Management
- Smart Scheduling and Route Optimization
- Termite Inspection, IPM and Multi-Unit Support
- Mobile App
- Digital Forms
- Billing and Payments
- Advanced Accounting With General Ledger Export
- Custom Reporting
- Customer Portal
- Customer Communications
- Lead Management
- eCommerce
- Logbook
- Marketing Automation
Enterprise
Contact us
- Customer Management
- Smart Scheduling and Route Optimization
- Termite Inspection, IPM and Multi-Unit Support
- Multi-Branch
- Mobile App
- Digital Forms
- Billing and Payments
- Advanced Accounting With General Ledger Export
- Custom Reporting
- Customer Portal
- Customer Communications
- Lead Management
- eCommerce
- Logbook and Auditor Reports
- Marketing Automation
- API Integrations
Reviews
4.1/5
Across 519 verified user reviews on g2, capterra
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PestPac FAQ
How does PestPac's RouteOp feature handle unexpected changes or technician availability?
RouteOp allows for instant rescheduling and adjustments to routes based on real-time factors such as technician vacation, holiday time, start/end locations, skill levels, and even max production value or scheduled days/hours, ensuring optimal efficiency even with last-minute changes.
Can commercial clients access their service data and reports through PestPac?
Yes, PestPac offers CustomerConnect + Logbook for commercial customers, providing 24/7 access to view reports, trend logs, and even auditor-only access for sharing during audits, ensuring transparency and convenience for property owners and managers.
What specific compliance forms can technicians complete using the mobile app for termite control?
The mobile app enables technicians to automatically submit Sentricon® reports and complete WDI (Wood Destroying Insect), WDO (Wood Destroying Organism), NPMA-33, and other state-specific forms directly from their smartphone or tablet, including uploading images and diagrams.
How does PestPac facilitate communication with residential customers regarding service updates?
PestPac automates customer notifications, allowing businesses to send service reminders, 'on the way' alerts, renewal notices, and promotional messages via call, text, or email. It also supports requesting customer reviews post-service.
What are the capabilities of the Smart Traps integration within PestPac?
The Smart Traps feature allows for streamlined rodent inspections by enabling technicians to scan traps for activity via Bluetooth or Wi-Fi. This captures and records activity and findings safely and efficiently, even in hard-to-reach areas, and integrates this data directly into the system.
How does PestPac manage large commercial properties with multiple units or areas?
PestPac supports multi-unit properties by allowing users to define and manage multiple areas and units in bulk. It can document individual areas, devices, incidents, treatments, or skipped areas, capture per-unit signatures, and quickly locate devices using detailed floor plan schematics, with options to print summary and detail unit reports.
Source: pestpac.com