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Protel

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Empowering hotels with intuitive property management, seamless guest experiences, and integrated payment solutions.

Paid plans only
Paid Hotel Management Travel & Hospitality Property Management Invoicing
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Reviews on G2 Capterra
38 reviews tracked

The Bottom Line

Price
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Key facts

  • Intuitive Cloud PMS for efficient hotel operations and enhanced guest experiences.
  • Integration Marketplace for seamless connectivity with various hotel-friendly applications.
  • Robust booking engine and integrated payment solutions to optimize revenue and guest journey.

Pros

  • Boosts guest experience by reducing administrative burden on staff.
  • Offers a wide range of integrations through its marketplace for tailored solutions.
  • Provides a comprehensive suite including PMS, booking engine, and payment solutions.
  • Ensures data security and compliance with GDPR standards.

Cons

  • Specific pricing details are not publicly available, requiring direct contact.
  • Requires existing customer login for support ticketing, which might imply a learning curve for new users.

What is Protel?

Protel, now part of Planet, offers a comprehensive suite of hospitality software designed to streamline hotel operations and enhance guest experiences. The core offering is the Protel Cloud PMS, an intuitive property management system that minimizes administrative tasks, allowing hotel staff to dedicate more time to guests. It facilitates seamless communication across hotel departments and provides robust billing and invoicing functionalities to track all transactions efficiently. Beyond the PMS, Protel provides a dynamic Integration Marketplace, connecting hotels with a wide array of ready-to-deploy, customizable applications that integrate smoothly into their existing technology stack. It also includes a powerful Hotel Booking Engine, engineered to offer potential guests an easy and efficient booking journey, thereby helping hotels stay competitive. The platform is further enhanced by Planet's integrated payment solutions, ensuring a cohesive and brilliant experience for both staff and guests.

Available on: Web

Data compiled by Toolradar How we evaluate
Source protel.net

Ratings Across the Web

3.3 (38 reviews)

Protel holds an aggregate rating of 3.3 out of 5 from 38 reviews across G2 and Capterra, last checked September 17, 2026.

G2 12 reviews
3.5/5
Capterra 26 reviews
3.2/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Cloud-based Property Management System (PMS)
  • Billing and invoicing functions
  • Seamless inter-departmental communication
  • Integration marketplace for hotel apps
  • Customizable technology stack integrations
  • Hotel Booking Engine
  • Integrated payment solutions (online, in-person, currency conversion, PCI Proxy)
  • GDPR compliance commitment

Pricing

Paid

Protel offers paid plans. Visit their website for current pricing details.

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Protel by the numbers

Protel compared with 54 Hotel Management tools on Toolradar, as of Nov 2026
Metric Protel Peer median Position (1 is best)
Free plan No 17% have one n/a
Listed as an alternative to 10 tools 5 #15 of 54 (joint)
User rating 3.3/5 (across the web, 38 ratings) 4.4/5 #23 of 23 tools with 20+ reviews

Listed as an alternative to: #15 on 2026-10-16 to #15 on 2026-11-02 (rank among 54 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Hotel Management data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Protel by the numbers”, Nov 2026.

Reviews

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3.3/5

Across 38 verified user reviews on Capterra, G2

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Protel alternatives 8+ tools ranked, pricing + verdict per pick Protel vs Hotelogix Head-to-head: features, pricing, who wins Protel vs Mews Head-to-head: features, pricing, who wins Protel vs Clock PMS Head-to-head: features, pricing, who wins

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Protel FAQ

How does the Protel Cloud PMS enhance guest experience specifically?

The Protel Cloud PMS is designed to reduce the time hotel staff spend on administrative tasks, such as keyboard entry, by providing an intuitive interface and seamless departmental communication. This efficiency allows staff to dedicate more personal attention and time to guests, directly improving their overall experience.

What kind of applications can be found in the Protel Marketplace, and how do they integrate?

The Protel Marketplace features a variety of hotel-friendly applications that are ready-to-deploy. These apps are designed to be highly customizable and seamlessly integrate into a hotel's existing technology stack, ensuring compatibility and smooth operation with the Protel Cloud PMS and other solutions.

Can Protel's booking engine handle multi-currency transactions for international guests?

While the booking engine focuses on an easy and efficient booking journey, the integrated payment solutions offered by Planet include currency conversion capabilities. This allows hotels to cater to international guests by processing transactions in various currencies.

What level of support is available for Protel users, and how can they access it?

Protel offers comprehensive support including a dedicated support portal for quick solutions and expert assistance. Existing customers can log in to the support portal to create or check support tickets, and remote support is available by entering a session key or code for troubleshooting.

How does Protel ensure data privacy and compliance for hotels operating in different regions?

Protel is committed to GDPR compliance, ensuring that all data handling and processing adhere to strict privacy regulations. This commitment helps hotels manage guest data securely and meet legal requirements, particularly important for those operating internationally or serving European guests.

Source: protel.net

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